Oviva incident

Recipes not loading for Patients

Resolved after 3 hours 16 minutes, affecting Learning Portal and Oviva Direkt Coaching Suite and 1 more, on March 17, 2025.

resolved Mar 17, 2025, 04:47 PM UTC

The Interim fix has resolved the issue and we're seeing performance go back to normal.

Started
Mar 17, 2025, 01:30 PM UTC
Resolved
Mar 17, 2025, 04:47 PM UTC
Duration
3h 16m
Detected by Pingoru
Mar 17, 2025, 01:30 PM UTC

Affected components

Learning PortalOviva Direkt Coaching SuiteOviva Direkt Mobile App

Update timeline

  1. investigating Mar 17, 2025, 01:30 PM UTC

    We are investigating the issue to determine the root cause

  2. identified Mar 17, 2025, 04:35 PM UTC

    We identified the issuea and have implemented a short term fix. We will continue to look into a permanent solution to prevent this from occuring.

  3. resolved Mar 17, 2025, 04:47 PM UTC

    The Interim fix has resolved the issue and we're seeing performance go back to normal.

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