Oviva incident

Prescription Fax not sent due to missing field in Salesforce

Resolved after 23 hours 40 minutes, affecting CRM Germany and Oviva Direkt Mobile App, on July 2, 2025.

investigating Jul 02, 2025, 09:18 AM UTC

We are currently investigating the issue.

Started
Jul 02, 2025, 09:18 AM UTC
Resolved
Jul 03, 2025, 08:59 AM UTC
Duration
23h 40m
Detected by Pingoru
Jul 02, 2025, 09:18 AM UTC

Affected components

CRM GermanyOviva Direkt Mobile App

Update timeline

  1. investigating Jul 02, 2025, 09:18 AM UTC

    We are currently investigating the issue.

  2. resolved Jul 03, 2025, 08:59 AM UTC

    All faxes are now processed and the issue is resolved.

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