OpenGov incident
Tax & Revenue | Manual Cashier Payments Routing to WEB Balance Session Instead of Selected Session
Resolved after 4 hours 40 minutes, affecting Tax & Revenue (formerly iGovServices), on July 31, 2026.
Our engineering team has prepared a fix and is targeting a release for today at 11:30 AM PST. During that window you may experience a brief service disruption. We recommend pausing cashiering activity around that time and resuming once the release is confirmed complete.
Affected components
Update timeline
- investigating Jul 31, 2026, 04:14 PM UTC
We are currently investigating this issue.
- identified Jul 31, 2026, 05:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 31, 2026, 05:42 PM UTC
Our engineering team has prepared a fix and is targeting a release for today at 11:30 AM PST. During that window you may experience a brief service disruption. We recommend pausing cashiering activity around that time and resuming once the release is confirmed complete.
- resolved Jul 31, 2026, 08:55 PM UTC
This incident has been resolved.
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