OpenGov Outage History
OpenGov is up right nowPingoru has recorded 82 incidents for OpenGov: 77 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 235 of 720 (33%) |
| May 2026 | 7 | 400 of 744 (54%) |
| June 2026 | 9 | 159 of 720 (22%) |
| July 2026 | 5 | 28 of 744 (4%) |
| August 2026 | 7 | 247 of 744 (33%) |
| September 2026 | 5 | 48 of 720 (7%) |
| October 2026 | 9 | 178 of 580 (31%) |
Incidents, newest first
Minor October 23, 2026 Control Panel Unavailable 56m OpenGov Platform
Started Oct 23, 2026, 04:03 PM UTC· resolved Oct 23, 2026, 04:59 PM UTC
- monitoring Oct 23, 2026, 04:03 PM UTC
We’re aware of an issue causing intermittent slowness and errors for some users. Service has improved, and our team is monitoring the situation closely.
- resolved Oct 23, 2026, 04:59 PM UTC
This incident has been resolved.
Minor October 20, 2026 Procurement & Contract Management l Certificate of Insurance Autofill Not Extracting Coverage Details 3d 1h Procurement
Started Oct 20, 2026, 02:03 PM UTC· resolved Oct 23, 2026, 03:55 PM UTC
- investigating Oct 20, 2026, 02:03 PM UTC
We’re aware of an issue where the Autofill option (powered by OG Assist) can’t pull coverage details from uploaded Certificates of Insurance. The documents still upload and show in the preview as expected. Our team is investigating. Until this is resolved, you can enter coverage details by hand.
- resolved Oct 23, 2026, 03:55 PM UTC
This incident has been resolved
Major October 12, 2026 Financials | Credit and debit card payments failing in Financials payment processing page 2h 47m Financials
Started Oct 12, 2026, 02:06 PM UTC· resolved Oct 12, 2026, 04:53 PM UTC
- investigating Oct 12, 2026, 02:06 PM UTC
We are currently investigating this issue.
- resolved Oct 12, 2026, 04:53 PM UTC
Our Dev team has confirmed that the outage affecting our service has been resolved. The issue was caused by an outage at our partner, Payroc, which was traced to a faulty system update on their end. That update has since been retracted. If you continue to experience any issues, please let us know so we can investigate. Thank you for your patience.
Critical October 5, 2026 Procurement & Contract Management l Vendors unable to view Purchase Orders from email notification link 3d 5h Procurement
Started Oct 05, 2026, 01:11 PM UTC· resolved Oct 08, 2026, 06:44 PM UTC
- identified Oct 05, 2026, 01:11 PM UTC
We have identified an issue affecting Purchase Order email notifications sent to vendors. When a vendor selects the "View Purchase Order" button in the email, they are prompted to sign in and receive an error, and are unable to view the Purchase Order. Our engineering team has identified the cause and is actively working on a resolution.
- resolved Oct 08, 2026, 06:44 PM UTC
This has been resolved
Major October 2, 2026 Procurement & Contract Management l Unable to upload files under Pending Documents on Contract in the vendor portal 2h 43m Procurement
Started Oct 02, 2026, 03:25 PM UTC· resolved Oct 02, 2026, 06:09 PM UTC
- investigating Oct 02, 2026, 03:25 PM UTC
We are looking into an issue that prevents users from uploading documents to contracts in the Procurement vendor portal.
- resolved Oct 02, 2026, 06:09 PM UTC
Our team has identified the issue and implemented a fix. This has been resolved.
Major October 2, 2026 Budgeting & Performance - Notification emails contain a incorrect Subject Line. 2h 33m Budgeting & Performance
Started Oct 02, 2026, 01:51 PM UTC· resolved Oct 02, 2026, 04:25 PM UTC
- identified Oct 02, 2026, 01:51 PM UTC
Between September 29, 2026 and October 1, 2026, when a status change in proposals was made, notification emails were sent to customers using the incorrect subject line. All email subject lines contained: City of Alamogordo - Proposal Status Changed. Engineering & Security teams have confirmed that impacted customers did not have links to other entity data exposed. This defect only relates to the incorrect subject line in the email. The engineering team has identified a fix and this will be deployed today.
- resolved Oct 02, 2026, 04:25 PM UTC
This incident has been resolved.
Major October 1, 2026 Procurement & Contract Management l Users are unable to add recipients to the "Who to Notify" list when setting up contract notifications. 22h 32m Procurement
Started Oct 01, 2026, 07:37 PM UTC· resolved Oct 02, 2026, 06:10 PM UTC
- investigating Oct 01, 2026, 07:37 PM UTC
We are currently investigating this issue.
- resolved Oct 02, 2026, 06:10 PM UTC
This has been resolved.
Major September 24, 2026 Procurement & Contract Management l New user profiles created in Admin Settings are not appearing in Procurement 15h 27m Procurement
Started Sep 24, 2026, 08:04 PM UTC· resolved Sep 25, 2026, 11:31 AM UTC
- investigating Sep 24, 2026, 08:04 PM UTC
We are currently investigating this issue.
- identified Sep 24, 2026, 10:16 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 25, 2026, 11:31 AM UTC
This incident has been resolved.
Minor September 23, 2026 Permitting & Licensing: Email Notifications are not being Sent 13m Permitting & Licensing
Started Sep 23, 2026, 01:24 PM UTC· resolved Sep 23, 2026, 01:38 PM UTC
- investigating Sep 23, 2026, 01:24 PM UTC
We are currently investigating task, submission confirmation, and legacy renewal campaign emails are not being sent. Engineering is investigating.
- resolved Sep 23, 2026, 01:38 PM UTC
Email service has been restored. All emails that were on hold during this period have been delivered to their recipients.
Major September 16, 2026 Help Center and Technical Support Outage 7h 31m OpenGov Help Center
Started Sep 16, 2026, 11:38 AM UTC· resolved Sep 16, 2026, 07:10 PM UTC
- investigating Sep 16, 2026, 11:38 AM UTC
We are experiencing an outage affecting the OpenGov Help Center and our technical support contact channels, caused by an issue with a third-party service provider. Our team is actively investigating. Your OpenGov applications are not impacted — this is limited to support channels only. During this outage, you may be unable to submit or view support cases, and messages sent to support may not be received. If you have an urgent, production-impacting issue, please contact your Customer Success Manager directly.
- identified Sep 16, 2026, 12:56 PM UTC
The third-party service provider has identified the cause and is rolling out a fix region by region. Most services are recovering, and we are seeing improvement in the OpenGov Help Center and our support contact channels. Service may still be intermittent. You may encounter errors, delays, or failures when submitting or viewing support cases until the rollout completes. There is no confirmed resolution time from the provider at this stage. Your OpenGov applications remain unaffected — this is limited to support channels only.
- resolved Sep 16, 2026, 07:10 PM UTC
The OpenGov Help Center and our technical support contact channels are fully restored. The third-party service provider has confirmed the underlying issue is resolved, and service has been stable through an extended validation period. Your OpenGov applications were not affected at any point during this incident. Our provider is conducting a full investigation into the root cause and preventive measures. We apologize for the disruption and appreciate your patience.
Major September 11, 2026 Reports - Classic Report's menu is loading a blank page. 31m Reporting & Transparency
Started Sep 11, 2026, 01:23 PM UTC· resolved Sep 11, 2026, 01:55 PM UTC
- investigating Sep 11, 2026, 01:23 PM UTC
We are currently investigating this issue.
- resolved Sep 11, 2026, 01:55 PM UTC
This incident has been resolved.
Major September 8, 2026 Procurement & Contract Management l Uploaded Images Not Rendering in Document Exports 23h 44m Procurement
Started Sep 08, 2026, 03:30 PM UTC· resolved Sep 09, 2026, 03:14 PM UTC
- investigating Sep 08, 2026, 03:30 PM UTC
Images uploaded to OpenGov Procurement documents display correctly in the application but not included when exporting to PDF or Word formats. We are investigating.
- investigating Sep 08, 2026, 11:04 PM UTC
We are continuing to investigate this issue.
- resolved Sep 09, 2026, 03:14 PM UTC
This incident has been resolved.
Critical August 26, 2026 Stories - PDF exports are failing for individual stories 44m Budgeting & Performance
Started Aug 26, 2026, 03:20 PM UTC· resolved Aug 26, 2026, 04:04 PM UTC
- investigating Aug 26, 2026, 03:20 PM UTC
We are currently investigating this issue.
- resolved Aug 26, 2026, 04:04 PM UTC
This incident has been resolved.
Major August 20, 2026 Procurement & Contract Management l Completed DocuSign PowerForms Not Syncing Back to Portal 5d 23h Procurement
Started Aug 20, 2026, 03:31 PM UTC· resolved Aug 26, 2026, 02:40 PM UTC
- investigating Aug 20, 2026, 03:31 PM UTC
We are currently investigating this situation. Vendors can successfully complete DocuSign PowerForms, however the automation to assign the completed form back to the vendor response is currently failing. In the meantime, vendors can download their completed PowerForm directly from DocuSign and manually upload it to their response to proceed with submission.
- resolved Aug 26, 2026, 02:40 PM UTC
This incident has been resolved. Vendors submitting responses via DocuSign PowerForms should no longer experience syncing issues. Going forward, customers need to create a new Connection in their DocuSign account per this article: https://opengov.my.site.com/support/s/article/ebfdc36e-8f30-4faf-8c9e-fa2205c4e015
Minor August 17, 2026 Enterprise Access Managment - Editing Reports 2h 58m Asset Management (formerly Cartegraph)
Started Aug 17, 2026, 05:28 PM UTC· resolved Aug 17, 2026, 08:27 PM UTC
- investigating Aug 17, 2026, 05:28 PM UTC
Reports in Enterprise Asset Managment are currently unable to be edited but the data is viewable. Our Engineering team is aware and actively investigating.
- resolved Aug 17, 2026, 08:27 PM UTC
This incident has been resolved.
Critical August 17, 2026 System Access to OpenGov Platform & Products 3h 9m Budgeting & Performance, FTP, Reporting & Transparency, Integration Services and 9 more
Started Aug 17, 2026, 02:16 PM UTC· resolved Aug 17, 2026, 05:26 PM UTC
- investigating Aug 17, 2026, 02:16 PM UTC
Hello. We recognize that our customers are currently experiencing a situation of not being able to log into their OpenGov software. You may experience a Gateway Time-Out error message. Our engineering team is actively involved and investigating this.
- investigating Aug 17, 2026, 02:17 PM UTC
We are continuing to investigate this issue.
- identified Aug 17, 2026, 02:25 PM UTC
The situation has been identified and the engineering team is working towards a resolution.
- monitoring Aug 17, 2026, 03:13 PM UTC
Services have been restored and we are continuing to monitor.
- resolved Aug 17, 2026, 05:26 PM UTC
This incident has been resolved.
Critical August 13, 2026 Stories - Publications and Stories are not loading folders 1h 4m Budgeting & Performance
Started Aug 13, 2026, 09:35 PM UTC· resolved Aug 13, 2026, 10:39 PM UTC
- investigating Aug 13, 2026, 09:35 PM UTC
We are currently investing an error with loading Publication and Stories folders. When trying to load the page, a Something Went Wrong error is displayed.
- resolved Aug 13, 2026, 10:39 PM UTC
This incident has been resolved.
Critical August 13, 2026 Procurement & Contract Management l ZIP+4 Code Unable to Save 4d 5h Procurement
Started Aug 13, 2026, 03:14 PM UTC· resolved Aug 17, 2026, 09:12 PM UTC
- investigating Aug 13, 2026, 03:14 PM UTC
OpenGov has identified behavior where extended zip codes (ZIP+4 code) within Procurement are not able to be saved upon editing. We are currently investigating this situation.
- identified Aug 13, 2026, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 13, 2026, 09:22 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 17, 2026, 09:12 PM UTC
This incident has been resolved.
Major August 11, 2026 Procurement & Contract Management l PDF Generation Non-Functional Across Export and Reports (Contracts, Projects & Reports Module) 1h 19m Procurement
Started Aug 11, 2026, 03:19 PM UTC· resolved Aug 11, 2026, 04:38 PM UTC
- investigating Aug 11, 2026, 03:19 PM UTC
We are currently investigating this issue.
- resolved Aug 11, 2026, 04:38 PM UTC
This incident has been resolved.
Major July 31, 2026 Tax & Revenue | Manual Cashier Payments Routing to WEB Balance Session Instead of Selected Session 4h 40m Tax & Revenue (formerly iGovServices)
Started Jul 31, 2026, 04:14 PM UTC· resolved Jul 31, 2026, 08:55 PM UTC
- investigating Jul 31, 2026, 04:14 PM UTC
We are currently investigating this issue.
- identified Jul 31, 2026, 05:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 31, 2026, 05:42 PM UTC
Our engineering team has prepared a fix and is targeting a release for today at 11:30 AM PST. During that window you may experience a brief service disruption. We recommend pausing cashiering activity around that time and resuming once the release is confirmed complete.
- resolved Jul 31, 2026, 08:55 PM UTC
This incident has been resolved.
Minor July 28, 2026 Reporting & Transparency I Users are unable to download data via data manager 1h 17m Reporting & Transparency
Started Jul 28, 2026, 02:44 PM UTC· resolved Jul 28, 2026, 04:01 PM UTC
- investigating Jul 28, 2026, 02:44 PM UTC
We are currently investigating this issue.
- investigating Jul 28, 2026, 02:45 PM UTC
We are continuing to investigate this issue.
- resolved Jul 28, 2026, 04:01 PM UTC
This incident has been resolved.
Major July 23, 2026 Procurement & Contract Management l Unable to Submit Responses Despite All Required Fields Completed 2h 10m Procurement
Started Jul 23, 2026, 12:01 PM UTC· resolved Jul 23, 2026, 02:11 PM UTC
- investigating Jul 23, 2026, 12:01 PM UTC
We are currently investigating this issue.
- identified Jul 23, 2026, 12:49 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 23, 2026, 02:11 PM UTC
This incident has been resolved.
Major July 13, 2026 Procurement & Contract Management l Procurement System Admin users are unable to add or manage users 16h 57m Procurement
Started Jul 13, 2026, 08:11 PM UTC· resolved Jul 14, 2026, 01:09 PM UTC
- investigating Jul 13, 2026, 08:11 PM UTC
We are currently investigating this issue.
- resolved Jul 14, 2026, 01:09 PM UTC
This incident has been resolved.
Critical July 10, 2026 Budgeting & Performance | Failing to Load 2h 41m Budgeting & Performance
Started Jul 10, 2026, 05:13 PM UTC· resolved Jul 10, 2026, 07:54 PM UTC
- investigating Jul 10, 2026, 05:13 PM UTC
We are currently investigating this issue.
- identified Jul 10, 2026, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2026, 07:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2026, 07:54 PM UTC
This incident has been resolved.
Major June 26, 2026 Dashboard Refresh: Procurement 19h 23m Procurement
Started Jun 26, 2026, 06:32 PM UTC· resolved Jun 27, 2026, 01:55 PM UTC
- investigating Jun 26, 2026, 06:32 PM UTC
Procurement Dashboards: Vendor Engagement and Contract Dashboards are not currently refreshing with new data/information. Our Engineering team is actively working to resolve this and return the automatic data refreshes. We anticipate the appearance of stale data will continue until approximately 130 am 6/27 PST.
- resolved Jun 27, 2026, 01:55 PM UTC
This incident has been resolved.