OpenGov incident

Cloudflare Outage - Impact to OpenGov Software Applications

Resolved after 10 hours 11 minutes, affecting Budgeting & Performance and FTP and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 06:55 PM UTC

While the Major Outage reported by Cloudflare is reported as resolved, there are underlying connecting applications that are still contributing to software and application access. We are continuing to monitor.

Started: Nov 18, 2025, 01:47 PM UTC
Resolved: Nov 18, 2025, 11:58 PM UTC
Duration: 10h 11m
Detected by Pingoru: Nov 18, 2025, 01:47 PM UTC

Affected components

Budgeting & PerformanceFTPReporting & TransparencyIntegration ServicesFinancialsOpenGov PlatformProcurementTax & Revenue (formerly iGovServices)Permitting & LicensingAsset Management (formerly Cartegraph)

Update timeline

investigating Nov 18, 2025, 01:47 PM UTC

Hello, We are writing to advise that OpenGov is actively tracking the Cloudflare global outage. We recognize that some aspects of software applications may be impacted, inaccessible or running slowly. We will keep our customers advised when services are restored. EAM/Cartegraph customers might experience failures when downloading or updating the mobile app until this is resolved.
monitoring Nov 18, 2025, 03:26 PM UTC

Cloudflare has noted they are continuing to investigate the outage. We recognize aspects of access in relation to OpenGov software applications may still be impacted.
monitoring Nov 18, 2025, 06:55 PM UTC

While the Major Outage reported by Cloudflare is reported as resolved, there are underlying connecting applications that are still contributing to software and application access. We are continuing to monitor.
resolved Nov 18, 2025, 11:58 PM UTC

This incident has been resolved.

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