OpenGov incident
Performance Degradation - Including "Pay Now" button not available.
Resolved after 9 hours 16 minutes, affecting Permitting & Licensing, on April 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 15, 2026, 01:05 PM UTC
We are currently investigating system performance situation that may be impacting multiple areas of the platform. Users may experience issues such as: Site-wide slowness Slow search performance Inspection types not loading Inspection maps not loading "Pay Now" button appearing greyed out Please note that this is not a complete list, and other functionality may also be affected. We are actively working to identify and resolve the issue.
- investigating Apr 15, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 15, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 10:22 PM UTC
This incident has been resolved.
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