OpenGov incident
Permitting & Licensing: Some users unable to access employee site or public portal
Resolved after 7 hours 10 minutes, affecting Permitting & Licensing, on October 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 27, 2026, 12:21 PM UTC
We are investigating reports that some users cannot access their community's Permitting & Licensing employee site or public portal. When these users go to their community's site, they see a message saying an OpenGov portal does not exist for their community, even though the community's site is active. This affects users in multiple communities. Our engineering team is actively investigating.
- monitoring Oct 27, 2026, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 07:32 PM UTC
This incident has been resolved.
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