Resolved after 6 hours 54 minutes, affecting WMS Application and API, on September 14, 2026.
The connectivity problems were traced to a transient error within our internal network infrastructure. The issue was temporary and resolved automatically, without any human intervention. Thanks to redundancy in our networking equipment only a subset of our clients were affected and many requests continued to be served normally throughout the incident. We are reviewing this event to better understand its cause and to identify improvements that will further strengthen the resilience of our infrastructure. We apologize for the disruption and appreciate your understanding.
Affected components
Update timeline
- investigating Sep 14, 2026, 07:52 AM UTC
Between 09:16 CET and 09:23 CET the WMS platform experienced connection issues. We are investigating the root cause and monitoring the situation
- investigating Sep 14, 2026, 07:53 AM UTC
We are investigating the root cause and monitoring the situation
- identified Sep 14, 2026, 08:51 AM UTC
We have located the issue and are working on preventing it in the future
- resolved Sep 14, 2026, 02:10 PM UTC
The connectivity problems were traced to a transient error within our internal network infrastructure. The issue was temporary and resolved automatically, without any human intervention. Thanks to redundancy in our networking equipment only a subset of our clients were affected and many requests continued to be served normally throughout the incident. We are reviewing this event to better understand its cause and to identify improvements that will further strengthen the resilience of our infrastructure. We apologize for the disruption and appreciate your understanding.
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