ON24 Outage History
ON24 is up right nowPingoru has recorded 49 incidents for ON24: 13 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 9 of 744 (1%) |
| June 2026 | 1 | 18 of 720 (2%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 8 of 744 (1%) |
| September 2026 | 4 | 75 of 720 (10%) |
| October 2026 | 1 | 2 of 592 (0%) |
Incidents, newest first
Minor February 1, 2025 Media player buffering for Live Video events 3h 3m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Feb 01, 2025, 03:49 PM UTC· resolved Feb 01, 2025, 06:53 PM UTC
- investigating Feb 01, 2025, 03:49 PM UTC
We are experiencing occasional media player buffering on some live video events. The ON24 engineering and network teams are actively investigating.
- monitoring Feb 01, 2025, 06:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2025, 06:53 PM UTC
This incident has been resolved.
Minor January 14, 2025 Engagement Hub pages not loading 11m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Jan 14, 2025, 08:14 PM UTC· resolved Jan 14, 2025, 08:25 PM UTC
- investigating Jan 14, 2025, 08:14 PM UTC
ON24 has received reports that some Engagement Hub Audience pages are not loading as expected. Our technical teams are working on this as a priority and we'll provide more information when we have it.
- resolved Jan 14, 2025, 08:25 PM UTC
Engagement Hub pages are loading as expected again. Thank you for your patience!
Minor January 14, 2025 China Cache enabled events not loading properly 1d 5h Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Started Jan 14, 2025, 09:35 AM UTC· resolved Jan 15, 2025, 02:51 PM UTC
- investigating Jan 14, 2025, 09:35 AM UTC
ON24 has received reports that some events with China Cache enabled are not loading the Audience or Preview URLs properly. The ON24 technical and engineering teams are currently investigating as a priority.
- investigating Jan 14, 2025, 09:37 AM UTC
We are continuing to investigate this issue.
- identified Jan 14, 2025, 10:40 AM UTC
The issue with Audience or Preview URLs failing to load has been identified and a temporary solution put into place. All Audience and Preview URLs should be loading properly at this time. The ON24 technical and engineering teams are continuing investigation for a complete resolution.
- resolved Jan 15, 2025, 02:51 PM UTC
The issue with Audience and Preview URLs loading properly with China Cache has been resolved and pages are loading as expected.
Minor January 13, 2025 Uploaded Captions on Audience Consoles 50m Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, Producer: Elite, Engagement Hub, Target, Forums, Go Live
Started Jan 13, 2025, 03:23 PM UTC· resolved Jan 13, 2025, 04:13 PM UTC
- investigating Jan 13, 2025, 03:23 PM UTC
ON24 has received reports that some events are not playing uploaded captions on the audience console as expected. The ON24 technical and engineering teams are currently investigating as a priority.
- resolved Jan 13, 2025, 04:13 PM UTC
Uploaded captions are playing on the audience console as expected again. Thank you for your patience!
Notice November 13, 2024 ON24 Support Chat temporarily unavailable from some locations. 1d 16h
Started Nov 13, 2024, 08:48 PM UTC· resolved Nov 15, 2024, 01:36 PM UTC
- identified Nov 13, 2024, 08:48 PM UTC
ON24 Live Chat Support is currently not accessible via the ON24 Webcast Elite URLs. ON24 Live Chat Support can still be accessed via the Knowledge Center in addition to other ON24 service pages, and the support ticketing feature is fully functional. If Live Chat Support is needed please visit the ON24 Knowledge Center to start a chat with an ON24 Support team member. There is no impact to live events, presenter chat or chat modules used in event consoles.
- resolved Nov 15, 2024, 01:36 PM UTC
This issue has been resolved and the ON24 Live Chat Support is available from all expected ON24 platform locations.
Notice November 12, 2024 Delay in Slide Uploads 2h 38m Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)
Started Nov 12, 2024, 06:18 PM UTC· resolved Nov 12, 2024, 08:57 PM UTC
- monitoring Nov 12, 2024, 06:18 PM UTC
We are currently experiencing a delay in slide decks processing due to a backlog. All systems and services are working as expected. Slides are successfully being processed, however please be advised this will take more time the usual to fully upload. Thank you for your patience.
- resolved Nov 12, 2024, 08:57 PM UTC
Backlog has been cleared. Thank you again for your patience and understanding!
Major October 30, 2024 Users unable to log into Elite Studio 48m Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface)
Started Oct 30, 2024, 08:59 PM UTC· resolved Oct 30, 2024, 09:47 PM UTC
- investigating Oct 30, 2024, 08:59 PM UTC
We are experiencing a symptom where users are not able to log into Elite Studio (Producer, Presenter, Q&A). The ON24 technical teams are actively investigating.
- monitoring Oct 30, 2024, 09:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2024, 09:47 PM UTC
This incident has been resolved.