ON24 incident
ON24 Support Chat temporarily unavailable from some locations.
Resolved after 1 day 16 hours, on November 13, 2024.
This issue has been resolved and the ON24 Live Chat Support is available from all expected ON24 platform locations.
Update timeline
- identified Nov 13, 2024, 08:48 PM UTC
ON24 Live Chat Support is currently not accessible via the ON24 Webcast Elite URLs. ON24 Live Chat Support can still be accessed via the Knowledge Center in addition to other ON24 service pages, and the support ticketing feature is fully functional. If Live Chat Support is needed please visit the ON24 Knowledge Center to start a chat with an ON24 Support team member. There is no impact to live events, presenter chat or chat modules used in event consoles.
- resolved Nov 15, 2024, 01:36 PM UTC
This issue has been resolved and the ON24 Live Chat Support is available from all expected ON24 platform locations.
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