ON24 incident
Elite Studio Recording Interface - Inactive Recording Controls
Resolved after 19 hours 24 minutes, affecting Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface), on September 24, 2026.
A fix has been implemented, and the Elite Studio Recording Interface (ESRI) is now stable and operating as expected. Our technical teams will continue to monitor the service to ensure ongoing stability. Thank you for your patience.
Affected components
Update timeline
- investigating Sep 24, 2026, 06:02 PM UTC
ON24 Cvent has received reports that the Record, Play, and Next Slide buttons in the Elite Studio Recording Interface (ESRI) are inactive for some presenters. Our technical teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available.
- monitoring Sep 24, 2026, 07:38 PM UTC
A fix has been implemented, and the Elite Studio Recording Interface (ESRI) is now stable and operating as expected. Our technical teams will continue to monitor the service to ensure ongoing stability. Thank you for your patience.
- resolved Sep 25, 2026, 01:27 PM UTC
This incident has been resolved.
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