Resolved after 1 day 22 hours, affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, on September 16, 2026.
All Key Moment Video Clips that previously failed have now been successfully regenerated. Thank you again for your patience!
Affected components
Update timeline
- investigating Sep 16, 2026, 03:19 PM UTC
We are investigating an issue affecting key moment video clips from generating successfully. Customers may receive "an error has occurred" when attempting to generate these clips on the overview page of the event. Our teams are actively investigating the issue and working to restore normal functionality. We will provide another update as more information becomes available. NOTE: This only impacts customers with access to this feature. Any request that is not successful will automatically be regenerated. Not content will be lost.
- monitoring Sep 17, 2026, 02:08 AM UTC
The issue affecting Key Moment Video Clips has been resolved. Requests that were not successful are being automatically regenerated, and we expect this reprocessing to be complete by close of business tomorrow (Thursday, Sept 17, 2026). We will provide a final update once all previously failed jobs have been reprocessed. Thank you for your patience!
- resolved Sep 18, 2026, 02:00 PM UTC
All Key Moment Video Clips that previously failed have now been successfully regenerated. Thank you again for your patience!
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