Resolved after 50 minutes, affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Producer: Elite, Engagement Hub, Target, Forums, Go Live, on January 13, 2025.
Uploaded captions are playing on the audience console as expected again. Thank you for your patience!
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Jan 13, 2025, 03:23 PM UTC
ON24 has received reports that some events are not playing uploaded captions on the audience console as expected. The ON24 technical and engineering teams are currently investigating as a priority.
- resolved Jan 13, 2025, 04:13 PM UTC
Uploaded captions are playing on the audience console as expected again. Thank you for your patience!
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