Resolved after 1 day 5 hours, affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, on January 14, 2025.
The issue with Audience and Preview URLs loading properly with China Cache has been resolved and pages are loading as expected.
Affected components
Update timeline
- investigating Jan 14, 2025, 09:35 AM UTC
ON24 has received reports that some events with China Cache enabled are not loading the Audience or Preview URLs properly. The ON24 technical and engineering teams are currently investigating as a priority.
- investigating Jan 14, 2025, 09:37 AM UTC
We are continuing to investigate this issue.
- identified Jan 14, 2025, 10:40 AM UTC
The issue with Audience or Preview URLs failing to load has been identified and a temporary solution put into place. All Audience and Preview URLs should be loading properly at this time. The ON24 technical and engineering teams are continuing investigation for a complete resolution.
- resolved Jan 15, 2025, 02:51 PM UTC
The issue with Audience and Preview URLs loading properly with China Cache has been resolved and pages are loading as expected.
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