ON24 incident
ESRI Pre-Live and Post-Live Recording Controls Unresponsive
Resolved after 17 hours 32 minutes, affecting Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, on June 24, 2026.
We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.
Affected components
Update timeline
- investigating Jun 24, 2026, 08:45 PM UTC
We are currently investigating an issue affecting customers using ESRI Pre-Live and Post-Live. Users may be unable to advance slides or start recordings. When attempting to move slides forward or press the Record button, no action occurs. Our team is actively investigating and will provide updates as more information becomes available.
- monitoring Jun 24, 2026, 09:18 PM UTC
We have identified the issue affecting customers using ESRI Pre-Live and Post-Live and have applied a fix. Users should now be able to advance slides and start recordings as expected. Our team will continue monitoring for stability and will provide further updates if needed.
- resolved Jun 25, 2026, 02:17 PM UTC
This incident has been resolved.
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