Resolved after 8 hours 8 minutes, affecting Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, on January 29, 2026.
PDF Slide Uploads are processing in a timely fashion again. The ON24 engineering teams will continue monitoring to ensure stability and prevent recurrence. Thank you for your patience!
Affected components
Update timeline
- investigating Jan 29, 2026, 02:34 PM UTC
Currently PDF slide uploads (for the Slides Engagement Tool) are seeing significant delays or failures. This is being investigated as a priority by our teams. As a temporary work around please screen-share or upload PPT/PPTX files for slide presentations until resolved.
- monitoring Jan 29, 2026, 03:48 PM UTC
PDF Slide Uploads are processing in a timely fashion again. The ON24 engineering teams will continue monitoring to ensure stability and prevent recurrence. Thank you for your patience!
- resolved Jan 29, 2026, 10:43 PM UTC
This incident has been resolved.
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