ON24 incident
Latency observed with slides loading on Audience Consoles
Resolved after 4 hours 17 minutes, affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, on May 26, 2026.
We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.
Affected components
Update timeline
- investigating May 26, 2026, 05:52 PM UTC
We are investigating reports of increased latency when loading slides. We’ll provide an update as soon as we have more information.
- investigating May 26, 2026, 06:47 PM UTC
We are continuing to investigate the latency observed when loading slides in Audience Consoles. Our team is actively working to identify the cause and will share another update as soon as more information is available.
- monitoring May 26, 2026, 08:24 PM UTC
We have identified the issue causing latency when loading slides on the Audience Consoles and have implemented a fix. We are continuing to monitor performance to confirm the issue is fully resolved. Thank you for your patience.
- resolved May 26, 2026, 10:10 PM UTC
This incident has been resolved.
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