Resolved after 1 day 4 hours, affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and 1 more, on April 8, 2025.
Elite Studio functionality was restored and has remained stable since 12:30 PM PT. The ON24 technical teams will continue to monitor closely to ensure ongoing stability. Thank you again for your patience and understanding.
Affected components
Update timeline
- investigating Apr 08, 2025, 03:21 PM UTC
ON24 is experiencing an issue displaying slides in Elite Studio and on Audience Consoles. We are actively investigating the issue. (A possible interim/immediate workaround - screen share your slides if needed.)
- investigating Apr 08, 2025, 03:44 PM UTC
On24 continues to actively investigate this issue as a top priority. Thank you for your patience!
- investigating Apr 08, 2025, 04:04 PM UTC
On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.
- monitoring Apr 08, 2025, 04:15 PM UTC
The issue has been addressed and Elite Studio functionality has been restored. ON24 will continue monitoring as well to ensure stability is maintained.
- investigating Apr 08, 2025, 05:03 PM UTC
Elite instability has been reported again. On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.
- investigating Apr 08, 2025, 05:47 PM UTC
The issue has been addressed and Elite Studio functionality has been restored. ON24 will continue monitoring as well to ensure stability is maintained.
- investigating Apr 08, 2025, 06:06 PM UTC
Elite instability has been reported again. On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.
- monitoring Apr 08, 2025, 09:49 PM UTC
Elite Studio functionality was restored and has remained stable since 12:30 PM PT. The ON24 technical teams will continue to monitor closely to ensure ongoing stability. Thank you again for your patience and understanding.
- resolved Apr 09, 2025, 07:53 PM UTC
This incident has been resolved.
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