Resolved after 3 hours 13 minutes, affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Producer: Elite, Engagement Hub, Target, Forums, Go Live, on June 23, 2025.
The ON24 team has implemented a complete solution and we are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
Affected components
Update timeline
- investigating Jun 23, 2025, 09:26 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
- investigating Jun 23, 2025, 10:11 AM UTC
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
- identified Jun 23, 2025, 10:12 AM UTC
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
- monitoring Jun 23, 2025, 12:11 PM UTC
The ON24 team has implemented a solution and we are seeing full delivery and receipt for emails, though some may be delayed. The team is monitoring for stability, however no further delay is expected on new emails.
- resolved Jun 23, 2025, 12:40 PM UTC
The ON24 team has implemented a complete solution and we are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
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