Resolved after 3 hours 49 minutes, affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (Elite Studio or Elite Studio Recording Interface) and 1 more, on June 30, 2025.
A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.
Affected components
Update timeline
- investigating Jun 30, 2025, 11:13 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working with their service partner toward a resolution.
- monitoring Jun 30, 2025, 02:48 PM UTC
A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.
- resolved Jun 30, 2025, 03:02 PM UTC
This incident has been resolved. Thank you for your patience.
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