Resolved after 6 hours 42 minutes, affecting Ordering API and Dispatch API and 1 more, on May 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 12, 2026, 01:59 PM UTC
We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.
- investigating May 12, 2026, 04:38 PM UTC
We are continuing to investigate this issue.
- identified May 12, 2026, 06:43 PM UTC
The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution.
- monitoring May 12, 2026, 08:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 08:41 PM UTC
This incident has been resolved.
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