Resolved after 18 hours 36 minutes, affecting Payment Processing Partners, on October 31, 2026.
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Affected components
Update timeline
- investigating Oct 31, 2026, 08:18 PM UTC
We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.
- identified Oct 31, 2026, 08:20 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 31, 2026, 08:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 31, 2026, 08:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 31, 2026, 09:20 PM UTC
Some guests may also experience slow loading of payment options at checkout.
- identified Nov 01, 2026, 06:13 AM UTC
Gift card service through our Givex integration has started to recover, and some gift card balance checks and payments are succeeding again. Many are still failing, and guests at affected locations may still see slow loading of payment options at checkout. Other payment methods are working normally.
- monitoring Nov 01, 2026, 11:30 AM UTC
Gift card balance checks and payments through our Givex integration are succeeding again. We are monitoring to confirm full recovery.
- resolved Nov 01, 2026, 02:55 PM UTC
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
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