Odysseyware incident

Multiple Products - Some students cannot complete activities

Resolved after 3 hours 29 minutes, affecting Imagine MyPath K-12 and Imagine EdgeEX and 1 more, on July 1, 2026.

resolved Jul 01, 2026, 05:05 PM UTC

We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.

Started
Jul 01, 2026, 01:35 PM UTC
Resolved
Jul 01, 2026, 05:05 PM UTC
Duration
3h 29m
Detected by Pingoru
Jul 01, 2026, 01:35 PM UTC

Affected components

Imagine MyPath K-12Imagine EdgeEXImagine+ Assessment

Update timeline

  1. investigating Jul 01, 2026, 01:35 PM UTC

    Our team is actively investigating an issue impacting users of Imagine EdgeEX. Some of the students are facing delays and errors while performing their actions. We apologize for the inconvenience and will provide an update soon.

  2. investigating Jul 01, 2026, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 01, 2026, 02:33 PM UTC

    A fix has been implemented and we are monitoring its results.

  4. resolved Jul 01, 2026, 05:05 PM UTC

    We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.

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