Northwestern University Outage History

Northwestern University is up right now

Pingoru has recorded 54 incidents for Northwestern University: 54 in the last 12 months and 33 in the last 90 days.

Source: northwesternuniversity.statuspage.io

54incidents recorded
54last 12 months
33last 90 days
2 daystypical duration

Incidents, newest first

Minor October 23, 2026 Arthur Rubloff Building Firewall Service Interruption 19h 11m Wired Network Services (Network Connectivity)

Started Oct 23, 2026, 04:46 AM UTC· resolved Oct 23, 2026, 11:57 PM UTC

  1. identified Oct 23, 2026, 04:46 AM UTC

    Northwestern Information Technology is working to resolve an issue with 750nlsd-4west-fw-3-abf-node0 firewall after patching. The next update will be by 10/23/2026 10:00 CDT.

  2. identified Oct 23, 2026, 06:06 PM UTC

    Northwestern Information Technology is continuing to investigate and resolve an issue with 750nlsd-4west-fw-3-abf-node0 firewall after patching. The next update will be provided by 9:00 AM CDT, 10/26/2026

  3. resolved Oct 23, 2026, 11:57 PM UTC

    Full redundancy has been restored to the firewall that serves the Arthur Rubloff Building. A root cause for this issue is still being identified with the vendor.

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Critical October 22, 2026 Secure Sites (NUPortal, NUInfo) Outage 28m NUInfo (Web Publishing and Hosting), NUPortal (Finance and Procurement Systems)

Started Oct 22, 2026, 02:25 PM UTC· resolved Oct 22, 2026, 02:53 PM UTC

  1. investigating Oct 22, 2026, 02:25 PM UTC

    Northwestern University Information Technology has been made aware that secure pages such as NUPortal and NUInfo are currently inaccessible. Support staff are currently working to restore service as quickly as possible. The next update will be made by 11:00 AM CDT, 10/22/2026.

  2. resolved Oct 22, 2026, 02:53 PM UTC

    Secure pages such as NUPortal and NUInfo are now back online and fully functional. This incident has been resolved.

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Minor October 21, 2026 eduroam new device registrations - BYOD 21h 48m Wireless Network Services (Network Connectivity)

Started Oct 21, 2026, 05:20 PM UTC· resolved Oct 22, 2026, 03:08 PM UTC

  1. investigating Oct 21, 2026, 05:20 PM UTC

    Northwestern IT has been informed by our certificate management vendor that the on-boarding page for BYOD (Bring Your Own Device) registration for eduroam wireless is unavailable while they investigate and possibly mitigate a security vulnerability. During this time, new BYOD devices will not be able to join eduroam. Existing BYOD devices that are registered are not impacted, nor are managed devices or new enrollment of those devices. Northwestern IT will be closely monitoring this interruption as many users are being asked to update their BYOD eduroam certificates before November 4th. The next update will be provided by 16:00 CDT, Wednesday 10/21/2026.

  2. investigating Oct 21, 2026, 09:07 PM UTC

    The vendor on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is still unavailable. As the certificate management vendor continues to investigate and mitigate a security vulnerability, new BYOD devices will not be able to join eduroam. Existing BYOD devices that are registered are not impacted, nor are managed devices or new enrollment of those devices. Northwestern Information Technology will be closely monitoring this interruption as many users are being asked to update their BYOD eduroam certificates before November 4th. The next update will be provided by 10:00 CDT on Thursday, October 22nd.

  3. monitoring Oct 22, 2026, 12:04 AM UTC

    The certificate management vendor has confirmed that the on-boarding site for BYOD (Bring Your Own Device) registration for eduroam wireless is available and operational again. Northwestern Information Technology will continue to monitor the stability of this service. The next update will be provided by 10:00 CDT on Thursday, October 22nd.

  4. resolved Oct 22, 2026, 03:08 PM UTC

    This incident has been resolved.

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Notice October 16, 2026 Intercampus Connectivity - Reduced Capacity 6h 39m Intercampus Connectivity (Network Connectivity)

Started Oct 16, 2026, 02:28 PM UTC· resolved Oct 16, 2026, 09:08 PM UTC

  1. investigating Oct 16, 2026, 02:28 PM UTC

    Northwestern Information Technology is currently operating with reduced capacity between our two campuses. Substantial capacity remains available, and there is no service impact. The next update will be provided by 15:00 CDT, 10/16/2026.

  2. investigating Oct 16, 2026, 08:00 PM UTC

    Northwestern Information Technology is working with the vendor to restore full capacity for intercampus connectivity. There is no impact to service. The next update will be provided by 17:00 CDT.

  3. resolved Oct 16, 2026, 09:08 PM UTC

    This incident has been resolved.

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Critical October 14, 2026 Cognos and Research Portal Service Interruption 26m Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)

Started Oct 14, 2026, 12:18 PM UTC· resolved Oct 14, 2026, 12:44 PM UTC

  1. identified Oct 14, 2026, 12:18 PM UTC

    Northwestern Information Technology has identified an issue and Cognos and Research Portal are unavailable. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 8:30 CDT

  2. identified Oct 14, 2026, 12:31 PM UTC

    In addition to Cognos, Research Portal is currently unavailable also. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 8:30 CDT

  3. resolved Oct 14, 2026, 12:44 PM UTC

    This incident has been resolved.

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Major October 13, 2026 NU Listserv Service Interruption 46m NU Listserv (Mass Communications)

Started Oct 13, 2026, 05:11 PM UTC· resolved Oct 13, 2026, 05:58 PM UTC

  1. identified Oct 13, 2026, 05:11 PM UTC

    Northwestern Information Technology has identified an issue with administrator login to NU Listserv impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 13:30 CDT

  2. resolved Oct 13, 2026, 05:58 PM UTC

    This incident has been resolved.

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Notice October 9, 2026 Blank Desktop Background Fix - Reboot Computer 7m Active Directory (Directory Services)

Started Oct 09, 2026, 04:02 PM UTC· resolved Oct 09, 2026, 04:10 PM UTC

  1. identified Oct 09, 2026, 04:02 PM UTC

    If you are experiencing a black or solid color desktop background, please reboot your computer, and if you are off campus, please make sure you are first connected to the VPN. There was an issue with the domain policy that has since been resolved, but it may take time for it to reach all computers.

  2. resolved Oct 09, 2026, 04:10 PM UTC

    This incident has been resolved.

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Critical October 7, 2026 Cognos Self-Service Reporting and Data Visualization and Research Portal Service Interruption 21m Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics), Research Portal (Research Administration Systems)

Started Oct 07, 2026, 03:34 PM UTC· resolved Oct 07, 2026, 03:56 PM UTC

  1. identified Oct 07, 2026, 03:34 PM UTC

    Northwestern Information Technology has identified an issue with Cognos Self-Service Reporting and Data Visualization and Research Portal impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 11:30 CDT.

  2. resolved Oct 07, 2026, 03:56 PM UTC

    This incident has been resolved.

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Minor October 5, 2026 Evanston Campus Eduroam Interruptions 15d 20h Wireless Network Services (Network Connectivity)

Started Oct 05, 2026, 06:51 PM UTC· resolved Oct 21, 2026, 03:08 PM UTC

  1. investigating Oct 05, 2026, 06:51 PM UTC

    Northwestern Information Technology is aware of reports concerning eduroam connectivity interruptions across the Evanston campus. The next update will be posted by 15:00 CDT, 10/5/2026

  2. investigating Oct 05, 2026, 08:00 PM UTC

    Northwestern Information Technology continues to investigate and work on restoring full connectivity. The next update will be posted by 16:30 CDT.

  3. investigating Oct 05, 2026, 09:27 PM UTC

    Northwestern Information Technology continues to investigate and work on restoring full connectivity. The next update will be posted by 18:00 CDT.

  4. investigating Oct 05, 2026, 11:02 PM UTC

    Northwestern Information Technology continues to investigate and work on restoring full connectivity. The next update will be posted by 20:00 CDT.

  5. investigating Oct 06, 2026, 12:04 AM UTC

    Northwestern Information Technology continues to investigate and work on restoring full connectivity. The next update will be posted by 11:00 CDT on 10/6/2026.

  6. identified Oct 06, 2026, 03:30 PM UTC

    Northwestern University Information Technology is continuing to investigate this issue. As of approximately 16:00 PM CDT on 10/5/2026, Eduroam service was restored. The next update will be made by 15:00 PM CDT, 10/6/2026.

  7. identified Oct 06, 2026, 07:14 PM UTC

    Northwestern Information Technology continues working to restore full connectivity. Some users on the Evanston campus are still experiencing issues with connections to the eduroam wireless network. Northwestern IT has escalated this issue with our vendor and is working to resolve all problems as quickly as possible. The next update will be made by 4:30pm CDT.

  8. identified Oct 06, 2026, 08:30 PM UTC

    We continue to investigate the wireless network interruptions. To help restore stability, we will perform maintenance today, October 6, from 5:00 p.m. to 7:00 p.m. to implement a vendor-recommended change. Following the maintenance, we will continue to closely monitor the wireless network in coordination with the vendor. The next status update will be provided by 9:30am CDT, on 10/07/2026.

  9. identified Oct 07, 2026, 03:51 PM UTC

    We continue to work closely with the vendor and are actively monitoring the wireless network following the maintenance performed yesterday evening. Our teams remain engaged in evaluating system stability and addressing the ongoing wireless interruptions. The next status update will be provided by 1:00 p.m. today, October 7.

  10. identified Oct 07, 2026, 06:09 PM UTC

    Northwestern University Information Technology continue to work closely with the vendor and are actively monitoring the wireless network. Our teams remain engaged in evaluating system stability and addressing the ongoing wireless interruptions. The next status update will be provided by 17:00 PM CDT, 10/7/2026.

  11. identified Oct 07, 2026, 09:47 PM UTC

    While wireless network performance and stability have improved, Northwestern IT continues to see sporadic indications of issues impacting a small subset of our community. We continue to work closely with our vendor to analyze system data and address the remaining issues. The next status update will be provided by 9:30am CDT, on 10/08/2026.

  12. identified Oct 08, 2026, 02:35 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community. We continue to work closely with our vendor to analyze system data and address the remaining issues. The next status update will be provided by 15:00 PM CDT, 10/08/2026.

  13. identified Oct 08, 2026, 07:52 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community. We continue to work closely with our vendor to analyze system data and address the remaining issues. The next status update will be provided by 10:00AM CDT, 10/09/2026.

  14. identified Oct 09, 2026, 06:04 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community. We continue to work closely with our vendor to analyze system data and address the remaining issues. The next status update will be provided by 10:00AM CDT, 10/12/2026.

  15. identified Oct 12, 2026, 06:47 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community. We continue to work closely with our vendor to analyze system data and address the remaining issues. The next status update will be provided by 10:00AM CDT, 10/13/2026.

  16. identified Oct 13, 2026, 03:13 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community, including at the Coral Gables campus. We continue to work closely with our vendor to analyze system data and address the remaining issues. The next status update will be provided by 10:00AM CDT, 10/14/2026.

  17. identified Oct 14, 2026, 02:57 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community, including at the Coral Gables campus. Additional wireless capacity has been added as part of our ongoing efforts to improve system stability. We continue to work closely with our vendor to analyze system data, monitor performance, and address the remaining issues. The next status update will be provided by 10:00 AM CDT, 10/15/2026.

  18. identified Oct 15, 2026, 04:26 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community, including at the Coral Gables campus. Additional wireless capacity has been added as part of our ongoing efforts to improve system stability. We continue to work closely with our vendor to analyze system data, monitor performance, and address the remaining issues. The next status update will be provided by 10:00 AM CDT, 10/16/2026.

  19. identified Oct 16, 2026, 03:14 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community, including at the Coral Gables campus. Additional wireless capacity has been added as part of our ongoing efforts to improve system stability. We continue to work closely with our vendor to analyze system data, monitor performance, and address the remaining issues. The next status update will be provided by 10:00 AM CDT, 10/19/2026.

  20. identified Oct 19, 2026, 04:18 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community, including at the Coral Gables campus. Additional wireless capacity has been added as part of our ongoing efforts to improve system stability. We continue to work closely with our vendor to analyze system data, monitor performance, and address the remaining issues. The next status update will be provided by 10:00 AM CDT, 10/20/2026.

  21. identified Oct 20, 2026, 02:55 PM UTC

    While wireless network performance and stability have improved, Northwestern University Information Technology continues to see sporadic indications of issues impacting a small subset of our community, including at the Coral Gables campus. Additional wireless capacity has been added as part of our ongoing efforts to improve system stability. Northwestern IT has made changes in large classrooms at the Technological Institute to address connectivity issues specific to those locations. We continue to work closely with our vendor to analyze system data, monitor performance, and address the remaining issues. The next status update will be provided by 10:00 AM CDT, 10/21/2026.

  22. resolved Oct 21, 2026, 03:08 PM UTC

    Northwestern IT has mitigated the issue originally occurring on Oct. 5th and 6th and the wireless system has been stable since then. Configuration changes have been made to address performance issues reported in large classrooms in the Technological Institute. Going forward, wireless issues should be reported to Northwestern IT: https://www.it.northwestern.edu/support/

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Notice October 1, 2026 Intercampus Connectivity - Reduced Redundancy 4d 21h Intercampus Connectivity (Network Connectivity)

Started Oct 01, 2026, 10:17 PM UTC· resolved Oct 06, 2026, 07:28 PM UTC

  1. identified Oct 01, 2026, 10:17 PM UTC

    Northwestern Information Technology has identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible. There is no impact to services at this time. The next update will be provided by 9:30 CDT on Friday, October 2nd.

  2. identified Oct 02, 2026, 02:26 PM UTC

    Northwestern Information Technology continues to investigate an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible. There is no impact to services at this time. The next update will be provided by 11:30 CDT on Friday, October 2nd.

  3. identified Oct 02, 2026, 04:30 PM UTC

    Northwestern Information Technology continues to investigate an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible. There is no impact to services at this time. The next update will be provided by 15:00 CDT on Friday, October 2nd.

  4. identified Oct 02, 2026, 07:43 PM UTC

    Northwestern Information Technology is working to restore full redundancy for network connectivity between the Chicago and Evanston campuses. There is no impact to services at this time. The next update will be provided by 17:00 CDT.

  5. identified Oct 02, 2026, 09:55 PM UTC

    Northwestern Information Technology continues to work on restoring full redundancy for network connectivity between the Chicago and Evanston campuses. There is no impact to services at this time. The next update will be provided by 12:00 CDT on Saturday, October 3rd.

  6. identified Oct 03, 2026, 05:07 PM UTC

    Northwestern Information Technology continues to work on restoring full redundancy for network connectivity between the Chicago and Evanston campuses. There is no impact to services at this time. The next update will be provided by 15:00 CDT on Monday, October 5th.

  7. identified Oct 06, 2026, 02:53 PM UTC

    Additional troubleshooting on physical path issues is continuing today. The next update will be provided by 16:00 PM CDT, 10/6/2026.

  8. resolved Oct 06, 2026, 07:28 PM UTC

    This incident has been resolved.

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Minor September 27, 2026 Intermittent network connectivity to a small number of host in our Evanston North Campus 1d 14h Telephone Services (Videoconferencing and Telephones), Wired Network Services (Network Connectivity), Wireless Network Services (Network Connectivity)

Started Sep 27, 2026, 12:14 AM UTC· resolved Sep 28, 2026, 02:53 PM UTC

  1. investigating Sep 27, 2026, 12:14 AM UTC

    Northwestern Information Technology investigating an issue on a small number of host in our Evanston North Campus We'll provide the next update at 21:00 CDT

  2. monitoring Sep 27, 2026, 01:59 AM UTC

    A reboot of the affected network equipment has successfully restored service. The vendor is currently analyzing system logs to determine the root cause of the issue. We are actively monitoring the environment for any further impact or recurring issues. The next status update by 9:00 CDT on Sunday, September 27th

  3. monitoring Sep 27, 2026, 03:31 PM UTC

    Northwestern Information Technology continues to work with the vendor to determine the root cause of the issue. The affected network equipment has remained stable. The next update will be provided by 10:00 CDT on Monday, September 28th.

  4. resolved Sep 28, 2026, 02:53 PM UTC

    This incident has been resolved.

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Major September 25, 2026 TeamDynamix Service Interruption 16m Service Management Platform (Service Delivery and Support)

Started Sep 25, 2026, 02:59 PM UTC· resolved Sep 25, 2026, 03:15 PM UTC

  1. identified Sep 25, 2026, 02:59 PM UTC

    Northwestern Information Technology has identified an issue with TeamDynamix impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 11:00 CDT

  2. resolved Sep 25, 2026, 03:15 PM UTC

    This incident has been resolved.

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Major September 24, 2026 Voicemail Access from Jabber Telephone Client 23h 7m Telephone Services (Videoconferencing and Telephones), Voicemail

Started Sep 24, 2026, 10:08 PM UTC· resolved Sep 25, 2026, 09:16 PM UTC

  1. investigating Sep 24, 2026, 10:08 PM UTC

    Northwestern IT is investigating reports that Jabber telephone clients that are off-campus and not connected to VPN are unable to access voicemail. Voicemail is still available through Exchange email accounts and the https://myvoicemail.northwestern.edu/ portal, and Jabber will be able to access voicemail from off-campus if a VPN connection is established. The next status update will be made by 10:00 CDT on Friday, September 25.

  2. investigating Sep 24, 2026, 10:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2026, 01:43 PM UTC

    Northwestern Information Technology is working with our vendor to isolate and resolve the Jabber issues. The next status update will be made by 16:00 CDT.

  4. resolved Sep 25, 2026, 09:16 PM UTC

    Northwestern Information Technology worked with our vendor to resolve the issue

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Major September 24, 2026 Telephone Services Interruption 4h 22m Telephone Services (Videoconferencing and Telephones)

Started Sep 24, 2026, 06:58 PM UTC· resolved Sep 24, 2026, 11:21 PM UTC

  1. identified Sep 24, 2026, 06:58 PM UTC

    Northwestern Information Technology is aware of a few hundred Cisco telephones on the Evanston and Chicago campuses that are not able to connect to the network and are not functioning. Support staff is working to resolve this issue. The next update will be provided by 15:00 CDT.

  2. identified Sep 24, 2026, 08:24 PM UTC

    Support staff is working to resolve this issue. The next update will be provided by 16:30 CDT.

  3. monitoring Sep 24, 2026, 09:30 PM UTC

    Remediation efforts have completed, monitoring to ensure affected telephones have returned to service, next status update by 17:30 CDT

  4. resolved Sep 24, 2026, 11:21 PM UTC

    This incident has been resolved.

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Major September 23, 2026 Northwestern Print Service Interruption 42m Northwestern Print

Started Sep 23, 2026, 04:27 PM UTC· resolved Sep 23, 2026, 05:09 PM UTC

  1. investigating Sep 23, 2026, 04:27 PM UTC

    Northwestern Information Technology is investigating an issue causing a service interruption for Northwestern Print. Users may experience slowness and unresponsiveness when trying to print. The next update will be provided by 12:30 CDT.

  2. resolved Sep 23, 2026, 05:09 PM UTC

    This incident has been resolved.

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Critical September 23, 2026 Facilities Connect Service Interruption 22m Facilities Connect (Facilities)

Started Sep 23, 2026, 02:56 PM UTC· resolved Sep 23, 2026, 03:18 PM UTC

  1. investigating Sep 23, 2026, 02:56 PM UTC

    Facilities Connect (Facilities) is currently experiencing an outage. For emergencies or urgent issues, please contact University Police: Evanston University Police (847) 491-3456 Chicago University Police (312) 503-3456 For Facilities service requests, please email [email protected] Customer Service is still available by phone on both campuses during the week Monday-Friday from 7:00 AM to 5:00 PM. Evanston Customer Service (847) 491-5201 Chicago Customer Service (312) 503-8000 The next update will be provided by 11:00 CDT.

  2. resolved Sep 23, 2026, 03:18 PM UTC

    This incident has been resolved.

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Major September 22, 2026 Virtual Private Network (VPN) Service Interruption 1h 10m Remote Access -Virtual Private Network (VPN) (Network Connectivity)

Started Sep 22, 2026, 01:46 PM UTC· resolved Sep 22, 2026, 02:56 PM UTC

  1. identified Sep 22, 2026, 01:46 PM UTC

    Northwestern Information Technology has identified an issue with Virtual Private Network (VPN) impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 9:30 CDT

  2. monitoring Sep 22, 2026, 02:15 PM UTC

    IT support staff have implemented a fix, and services are restoring at this time. IT support staff will monitor to ensure all services are fully restored. The next update will be provided by 10:00 CDT

  3. resolved Sep 22, 2026, 02:56 PM UTC

    This incident has been resolved.

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Major September 16, 2026 CatConnect (Alumni and Advancement) Service Interruption 3h 42m CatConnect (Alumni and Advancement)

Started Sep 16, 2026, 02:43 PM UTC· resolved Sep 16, 2026, 06:26 PM UTC

  1. identified Sep 16, 2026, 02:43 PM UTC

    Northwestern Information Technology has identified an issue causing a service interruption to CatConnect (Alumni and Advancement). Users may experience severe delays, intermittent errors, or an inability to access some services. Although the vendor is working to resolve the issue as soon as possible, we have not yet received a projected resolution time. The next update will be provided by 11:00 CDT.

  2. identified Sep 16, 2026, 04:48 PM UTC

    The vendor has applied a mitigation for this issue, but is still performing additional verification across their environments. Some users may continue to experience severe delays, intermittent errors, or difficulty accessing some services. The next update will be provided by 13:00 CDT.

  3. resolved Sep 16, 2026, 06:26 PM UTC

    This incident has been resolved.

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Major September 16, 2026 Ward Building - 7th Floor Network Service Interruption 50m Telephone Services (Videoconferencing and Telephones), Wired Network Services (Network Connectivity), Wireless Network Services (Network Connectivity)

Started Sep 16, 2026, 12:58 PM UTC· resolved Sep 16, 2026, 01:48 PM UTC

  1. identified Sep 16, 2026, 12:58 PM UTC

    Northwestern Information Technology has identified a service interruption for wired, wireless, and telephone services on the seventh floor of the Ward Building. A technician has been dispatched to resolve the issue and restore service. The next update will be provided by 9:00 CDT.

  2. resolved Sep 16, 2026, 01:48 PM UTC

    This incident has been resolved.

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Critical September 15, 2026 Research Portal Service Interruption 18m Research Portal (Research Administration Systems)

Started Sep 15, 2026, 02:17 PM UTC· resolved Sep 15, 2026, 02:36 PM UTC

  1. identified Sep 15, 2026, 02:17 PM UTC

    Northwestern Information Technology has identified an issue that is causing a service interruption to Research Portal. Support staff are working to restore service as quickly as possible. The next update will be provided by 10:30 CDT.

  2. resolved Sep 15, 2026, 02:36 PM UTC

    This incident has been resolved.

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Critical September 14, 2026 Cognos Self-Service Reporting and Data Visualization Service Interruption 1h 58m Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics), Research Portal (Research Administration Systems)

Started Sep 14, 2026, 12:39 PM UTC· resolved Sep 14, 2026, 02:37 PM UTC

  1. investigating Sep 14, 2026, 12:39 PM UTC

    Northwestern Information Technology is investigating an issue causing a service interruption for Cognos Self-Service Reporting and Data Visualization. Support staff are working to restore service as quickly as possible. The next update will be provided by 8:30 CDT.

  2. identified Sep 14, 2026, 01:23 PM UTC

    Support staff have identified root cause and are implementing a fix to restore services at this time. The next update will be provided by 10:00 CDT

  3. resolved Sep 14, 2026, 02:37 PM UTC

    This incident has been resolved.

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Major September 10, 2026 Apple Mail Connectivity Issues 18h 43m Office 365 (Email and Calendaring)

Started Sep 10, 2026, 07:38 PM UTC· resolved Sep 11, 2026, 02:21 PM UTC

  1. identified Sep 10, 2026, 07:38 PM UTC

    Northwestern Information Technology - Collaboration Services is aware of some issues for a limited number of users that have Apple Mail clients connecting to and using Exchange Web Services (EWS). Apple is also aware of this issue. Users are asked to either use Outlook Web Access (OWA) / Webmail or setup the Mac Outlook client as a workaround until the issue is resolved. Collaboration Services is looking into the issue and updates will be provided as they become available.

  2. resolved Sep 11, 2026, 02:21 PM UTC

    Microsoft has confirmed that the issue is resolved and that service is restored for users of the Apple Mail Client connecting to and using Exchange Web Services (EWS).

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Minor September 9, 2026 Team Dynamix Degraded Performance 39m Service Management Platform (Service Delivery and Support)

Started Sep 09, 2026, 03:33 PM UTC· resolved Sep 09, 2026, 04:13 PM UTC

  1. identified Sep 09, 2026, 03:33 PM UTC

    Northwestern Information Technology has identified an issue with Team Dynamix that is causing a subset of services to have degraded performance. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. The next update will be provided by 11:00 CDT.

  2. monitoring Sep 09, 2026, 03:37 PM UTC

    Northwestern Information Technology has monitored an improvement to the performance of Team Dynamix after the vendor identified and resolved the root cause of the slowness. Staff will continue to monitor to ensure that the performance remains stable. The next update will be provided by 11:30 CDT.

  3. resolved Sep 09, 2026, 04:13 PM UTC

    This incident has been resolved.

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Minor September 3, 2026 Tableau Visualization Service Interruption 2h 20m Tableau Visualization (Reporting and Analytics)

Started Sep 03, 2026, 07:10 PM UTC· resolved Sep 03, 2026, 09:31 PM UTC

  1. identified Sep 03, 2026, 07:10 PM UTC

    Northwestern Information Technology has identified an issue with Tableau Visualization impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 15:00 CDT.

  2. identified Sep 03, 2026, 07:59 PM UTC

    Northwestern Information Technology has identified an issue with Tableau Visualization impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 16:00 CDT.

  3. identified Sep 03, 2026, 08:56 PM UTC

    Northwestern Information Technology has identified an issue with Tableau Visualization impacting a subset of services. IT support staff are working to restore full service as quickly as possible. The next update will be provided by 17:00 CDT.

  4. resolved Sep 03, 2026, 09:31 PM UTC

    Northwestern Information Technology confirms the incident is resolved for Tableau Visualization.

Read the full incident report →

Critical August 31, 2026 Office 365 Email and Calendaring Service Interruption 3d 3h Office 365 (Email and Calendaring)

Started Aug 31, 2026, 04:10 PM UTC· resolved Sep 03, 2026, 07:49 PM UTC

  1. identified Aug 31, 2026, 04:10 PM UTC

    Northwestern Information Technology has identified an issue and Office 365 Email is unavailable. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. The next update will be provided by 12:15 CDT.

  2. identified Aug 31, 2026, 05:09 PM UTC

    The vendor continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time. The next update will be provided by 13:15 CDT.

  3. identified Aug 31, 2026, 06:11 PM UTC

    The vendor has identified a potential corrective action for the affected infrastructure and is evaluating deployment options at this time. The next update will be provided by 14:15 CDT

  4. identified Aug 31, 2026, 07:09 PM UTC

    Microsoft has identified a potential remediation and is performing tests to ensure its efficacy before applying it more broadly. They also report additional services may be affected, including OneDrive, SharePoint, and Teams Calendaring. The next update will be provided by 15:15 CDT.

  5. identified Aug 31, 2026, 08:06 PM UTC

    Microsoft continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time. The next update will be provided by 17:30 CDT.

  6. identified Aug 31, 2026, 10:12 PM UTC

    Microsoft continues review of affected infrastructure and recent changes made to the service to definitively confirm the cause of impact. They continue to test and implement various mitigation strategies to apply the necessary authentication component, which have so far yielded positive results. They're monitoring these tests and mitigative actions closely and will provide an estimated time to resolution as soon as one is available. The next update will be provided by 18:30 CDT.

  7. identified Aug 31, 2026, 11:26 PM UTC

    Microsoft continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time. The next update will be provided by September 1, 2026 - 8:30 CDT,

  8. monitoring Sep 01, 2026, 01:16 PM UTC

    Microsoft is reporting service restoration is underway across affected infrastructure but have not yet provided an all-clear status for this incident. Northwestern Information Technology has monitored service restoration to our affected services as well and will continue to monitor while awaiting confirmation from Microsoft this incident is resolved. Next update will be by 12:00 CDT

  9. monitoring Sep 01, 2026, 03:43 PM UTC

    Microsoft reports that service restoration is underway across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved. The next update will be provided by 13:00 CDT.

  10. monitoring Sep 01, 2026, 05:56 PM UTC

    Microsoft reports that service restoration is underway across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved. The next update will be provided by 16:00 CDT.

  11. monitoring Sep 01, 2026, 08:59 PM UTC

    Microsoft reports that service restoration continues across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved. The next update will be provided by 12:00 CDT on Wednesday, September 2.

  12. monitoring Sep 02, 2026, 04:35 PM UTC

    Microsoft reports that service restoration continues across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved. The next update will be provided by 16:00 CDT.

  13. monitoring Sep 02, 2026, 09:00 PM UTC

    Microsoft reports that service availability remains above 99 percent, and its monitoring shows the impact has been resolved for the majority of users. However, service restoration continues across the remaining affected infrastructure. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved. The next update will be provided by 12:00 CDT, on Thursday, September 3.

  14. monitoring Sep 03, 2026, 04:47 PM UTC

    Microsoft reports that, while monitoring service telemetry, it identified a small number of errors affecting mail flow. Microsoft is conducting targeted service restarts to reduce these errors and mitigate their impact. In parallel, Microsoft is continuing to analyze service health telemetry to determine whether any additional mitigation actions are required to fully restore normal functionality. Northwestern Information Technology continues to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor the situation and provide updates as new information becomes available. The next update will be provided by 16:00 CDT.

  15. resolved Sep 03, 2026, 07:49 PM UTC

    Service has been restored to Microsoft Outlook. Microsoft has confirmed that the global issue affecting Office 365 email and calendaring service has been resolved

Read the full incident report →