Northwestern University incident
Intermittent network connectivity to a small number of host in our Evanston North Campus
Resolved after 1 day 14 hours, affecting Telephone Services (Videoconferencing and Telephones) and Wired Network Services (Network Connectivity) and 1 more, on September 27, 2026.
Northwestern Information Technology continues to work with the vendor to determine the root cause of the issue. The affected network equipment has remained stable. The next update will be provided by 10:00 CDT on Monday, September 28th.
Affected components
Update timeline
- investigating Sep 27, 2026, 12:14 AM UTC
Northwestern Information Technology investigating an issue on a small number of host in our Evanston North Campus We'll provide the next update at 21:00 CDT
- monitoring Sep 27, 2026, 01:59 AM UTC
A reboot of the affected network equipment has successfully restored service. The vendor is currently analyzing system logs to determine the root cause of the issue. We are actively monitoring the environment for any further impact or recurring issues. The next status update by 9:00 CDT on Sunday, September 27th
- monitoring Sep 27, 2026, 03:31 PM UTC
Northwestern Information Technology continues to work with the vendor to determine the root cause of the issue. The affected network equipment has remained stable. The next update will be provided by 10:00 CDT on Monday, September 28th.
- resolved Sep 28, 2026, 02:53 PM UTC
This incident has been resolved.
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