Northwestern University incident
Voicemail Access from Jabber Telephone Client
Resolved after 23 hours 7 minutes, affecting Telephone Services (Videoconferencing and Telephones) and Voicemail, on September 24, 2026.
Northwestern Information Technology is working with our vendor to isolate and resolve the Jabber issues. The next status update will be made by 16:00 CDT.
Affected components
Update timeline
- investigating Sep 24, 2026, 10:08 PM UTC
Northwestern IT is investigating reports that Jabber telephone clients that are off-campus and not connected to VPN are unable to access voicemail. Voicemail is still available through Exchange email accounts and the https://myvoicemail.northwestern.edu/ portal, and Jabber will be able to access voicemail from off-campus if a VPN connection is established. The next status update will be made by 10:00 CDT on Friday, September 25.
- investigating Sep 24, 2026, 10:33 PM UTC
We are continuing to investigate this issue.
- investigating Sep 25, 2026, 01:43 PM UTC
Northwestern Information Technology is working with our vendor to isolate and resolve the Jabber issues. The next status update will be made by 16:00 CDT.
- resolved Sep 25, 2026, 09:16 PM UTC
Northwestern Information Technology worked with our vendor to resolve the issue
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