Resolved after 4 hours 54 minutes, affecting Nets Easy Merchant Portal, on February 13, 2026.
A hotfix has been released, and reports containing the affected transactions are currently being reprocessed. We will share further updates as the reprocessing continues.
Affected components
Update timeline
- identified Feb 13, 2026, 09:59 AM UTC
We have identified discrepancies in some payout reports generated since beginning of February. Our tech team has located the root cause and is currently working on a hotfix to correct the issue.
- monitoring Feb 13, 2026, 12:32 PM UTC
A hotfix has been released, and reports containing the affected transactions are currently being reprocessed. We will share further updates as the reprocessing continues.
- resolved Feb 13, 2026, 01:54 PM UTC
This incident has been resolved.
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