Nets Easy incident

Incorrect Swish payment statuses in Nets Easy Portal and reports - INC0985855

Resolved after 10 hours 45 minutes, affecting Nets Easy Merchant Portal, on October 8, 2026.

identified Oct 08, 2026, 12:04 PM UTC

We continue to work on resolving the issue affecting Swish payment status information in Nets Easy. A fix is being prepared to restore correct payment status information in the Portal and reports.

Started
Oct 08, 2026, 07:30 AM UTC
Resolved
Oct 08, 2026, 06:16 PM UTC
Duration
10h 45m
Detected by Pingoru
Oct 08, 2026, 07:30 AM UTC

Affected components

Nets Easy Merchant Portal

Update timeline

  1. investigating Oct 08, 2026, 07:56 AM UTC

    We are currently investigating an issue affecting Swish payment status information in Nets Easy, where payment statuses may not be displayed correctly in the Portal and Portal-generated reports.

  2. identified Oct 08, 2026, 12:04 PM UTC

    We continue to work on resolving the issue affecting Swish payment status information in Nets Easy. A fix is being prepared to restore correct payment status information in the Portal and reports.

  3. resolved Oct 08, 2026, 06:16 PM UTC

    This incident has been resolved.

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