Nets Easy incident
Issues affecting Shopify plugin for Nets Easy - INC0986733
Resolved after 1 hour 36 minutes, affecting Nets Easy Plug-ins, on October 9, 2026.
A fix has been deployed to address the refund processing issue affecting some Shopify merchants. Merchants who experienced failed refunds can now retry the refund operation. We continue to monitor the situation.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:58 AM UTC
We are investigating reports of payment processing issues affecting some Shopify merchants. Impacted merchants may experience issues with refund processing and payment capture functionality. Our teams are currently investigating the scope and impact.
- monitoring Oct 09, 2026, 11:51 AM UTC
A fix has been deployed to address the refund processing issue affecting some Shopify merchants. Merchants who experienced failed refunds can now retry the refund operation. We continue to monitor the situation.
- resolved Oct 09, 2026, 01:25 PM UTC
This incident has been resolved.
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