MS3 Incident: HU6

Update timeline

1. investigating Oct 26, 2026, 11:00 AM UTC

   The MS3 Network has made us aware of an ongoing incident in the following location(s): > HU6 **PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your understanding.

2. resolved Oct 27, 2026, 12:56 PM UTC

   This incident has been resolved.

3. identified Oct 27, 2026, 12:57 PM UTC

   Please find the latest update below: > We have reviewed this fault, and the works required to be able to resolve this. > > We will be sending a team of engineers tomorrow to rectify this, and we expect the works to last all day. > > Apologies that we have not been able to rectify this today however this is due to the high volume of faults that came in over the weekend. > > Thank you for your continued patience and support.

4. identified Oct 27, 2026, 03:42 PM UTC

   Please find the latest update below: > Dear Customer, > > Following our previous update, we would like to apologise as we require some additional time to prepare for the works needed to resolve this fault. > > Unfortunately, we will have to reattend tomorrow to carry out the necessary repairs. We understand the inconvenience this delay may cause and sincerely apologise for having to extend these works. > > Thank you for your continued patience and understanding while we work to resolve this issue as quickly as possible. > > Kind regards, > MS3

5. identified Oct 29, 2026, 09:45 AM UTC

   Please find the update below: > Hi Team, > > Our engineers have attended today and attempted to complete the works, however, we need to complete a little more investigation into the issue and cause. > > Because of this, we were unable to resolve the fault today. Apologies for any inconvenience caused to you and your customers. > > Rest assured we are treating this as a priority and will be assessing it first thing in the morning. > > We shall keep you updated as to the progress.