Freedom Fibre Incident: M44

Update timeline

1. investigating Oct 29, 2026, 01:46 PM UTC

   The Freedom Fibre Network has made us aware of an ongoing incident in the following location(s): > M44 **PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your understanding.

2. investigating Oct 29, 2026, 03:03 PM UTC

   Please find the latest update below: > _Our NOC have confirmed that traffic on OLTs 2, 3, 4, and 5 have switched to AGN, however services on olt.5mrirl are currently not passing traffic as per the reports. This is currently being investigated further by Network Engineering._

3. investigating Oct 29, 2026, 03:55 PM UTC

   Please find the latest update below: > _Our NOC have confirmed that traffic on OLTs 2, 3, 4, and 5 have switched to AGN, however services on olt.5mrirl are currently not passing traffic as per the reports. This is currently being investigated further by Network Engineering._

4. identified Oct 30, 2026, 10:27 AM UTC

   Please find the latest update below: > _Our Network Engineering team have reverted traffic back onto AGN1 and we can see traffic across the link, should any customers remain down, please complete full CPE checks and raise to Service Ops via a Service Requests for any individual services experiencing any further issues._

5. resolved Oct 30, 2026, 01:27 PM UTC

   Please find the latest update below: > _Traffic on olt5.mrirl has been re-routed back onto AGN1 and no further issues reported.._