Resolved after 3 hours 7 minutes, affecting API and On-ramp Widget and 1 more, on November 18, 2025.
We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:59 AM UTC
We are experiencing issues with some of MoonPay services. Following are impacted * Inbound and OutBound transaction processing * Some balances may be displayed incorrectly * Some payment methods are impacted We are actively investigating this and we will provide a new update as soon as possible.
- investigating Nov 18, 2025, 12:14 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 12:20 PM UTC
We are seeing services recovering and withdrawals are now processing - we are actively monitoring the situation and will provide another update shortly.
- monitoring Nov 18, 2025, 02:21 PM UTC
We have detected and mitigated an issue affecting users' ability to log in to MoonPay. Transaction processing remains stable.
- resolved Nov 18, 2025, 03:07 PM UTC
All systems are operating normally.
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