Resolved after 57 minutes, affecting Charging, on June 5, 2026.
The issue affecting RFID card charging has been fully resolved. All charging methods are now operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.
Affected components
Update timeline
- investigating Jun 05, 2026, 08:10 AM UTC
We are currently investigating an elevated number of failed charging sessions reported by multiple operators. Some customers may experience difficulties starting charging sessions. Our team is actively working to identify and resolve the issue.
- identified Jun 05, 2026, 08:25 AM UTC
We have identified that the charging failures are specifically affecting sessions started with RFID Charge Keys. Charging sessions initiated through the Monta Charge app or API are working normally and can be used as a workaround while we work on a fix. We are actively working to resolve the issue with RFID-initiated sessions.
- monitoring Jun 05, 2026, 08:50 AM UTC
We have deployed a fix for the RFID charging issue and are now monitoring the situation. Early results are positive, showing a significant reduction in failed charges. We continue to monitor closely to ensure the issue is fully resolved.
- resolved Jun 05, 2026, 09:07 AM UTC
The issue affecting RFID card charging has been fully resolved. All charging methods are now operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.
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