Is Monta down?

We are currently investigating an issue causing the Monta Hub web portal to be inaccessible. Our team is actively working to restore access as quickly as possible. We will provide further updates as the situation develops.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently experiencing degraded availability across our platform. Some users may encounter errors or slow responses when using the Monta app, web portal, or related services. Our team is actively investigating and working to restore full service as quickly as possible.

We have identified and addressed the issue affecting the Monta app, web portal, and Partner API. A fix has been applied and services are recovering — availability is improving and most users should be able to access the platform normally. We are actively monitoring to confirm full recovery and will provide a further update shortly.

Between approximately 10:50 and 11:15 UTC, the Monta platform experienced degraded availability. Users may have seen errors, timeouts, or slow responses in the Monta app, the Hub web portal, the Partner API, and related services. The cause was a capacity limit on an internal caching layer that did not autoscale correctly. We increased the capacity of that layer, which restored service. Availability returned to normal by 11:15 UTC, and response times recovered shortly after as queued work was processed. No data was lost. Charge session data that queued during the incident was processed as services recovered. We are adding monitoring on this capacity limit and investigating the underlying issue so this does not recur. We're sorry for the disruption.

We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/. If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecognised site. We are actively monitoring the situation and will provide further updates as they become available.

The security incident affecting the Monta Help Center has been resolved. Our third-party Help Center provider has remediated the issue on their side and confirmed the service is fully restored — you can follow the details on their status page at https://status.helpjuice.com/

We are currently experiencing increased load times and an elevated failure rate across our platform. Our team has identified the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as our investigation progresses.

A fix has been implemented and we are monitoring the results.

All systems are operating normally and performance has returned to expected levels. We apologise for any inconvenience this may have caused.

This incident has been resolved. A fix was successfully deployed and charge point lists are loading as expected again in the old Monta Hub. We apologize for any inconvenience caused. Normal service has been fully restored.