Monta Outage History

Started Oct 21, 2026, 07:28 PM UTC· resolved Oct 22, 2026, 02:52 AM UTC

1. investigating Oct 21, 2026, 07:28 PM UTC

   Customers connecting to the Monta data warehouse are currently receiving 503 errors, and access to data warehouse data is unavailable. We are actively working on restoring access and will share another update as soon as we have more information.

2. investigating Oct 21, 2026, 07:38 PM UTC

   The data warehouse connection issues are the result of an outage at our third-party provider, Snowflake, and are not a failure of Monta's own systems. Access to data warehouse data remains unavailable while Snowflake works to restore service. You can follow their progress at https://status.snowflake.com/incidents/bfh045zclk5k, and we will share another update as soon as service is restored.

3. resolved Oct 22, 2026, 02:52 AM UTC

   Data warehouse connections have been fully restored as of 20:56 UTC on October 21, 2026, and the incident is resolved. The disruption originated with our third-party data warehouse provider, Snowflake, and was not an issue with Monta's own platform. You can read the provider's incident details at https://status.snowflake.com/incidents/bfh045zclk5k. We apologize for the inconvenience and thank you for your patience.

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Started Oct 21, 2026, 02:15 PM UTC· resolved Oct 22, 2026, 01:01 PM UTC

1. monitoring Oct 21, 2026, 02:15 PM UTC

   We are aware of the two critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619, also known as “php2shell”) that the PHP project disclosed and patched today, 21 October 2026. Our engineering and security teams have investigated, and we have confirmed that the Monta platform is not exposed to these vulnerabilities. Protective measures are already in place, and as a further precaution we are applying the latest security updates. The hosting provider for our public website, monta.com, has also confirmed that its systems are fully patched. No action is needed from customers or partners, and all Monta services are working normally. We will update this page once the precautionary updates are complete. If you have questions, contact us at [email protected].

2. resolved Oct 22, 2026, 01:01 PM UTC

   Our assessment is unchanged: the Monta platform is not exposed to CVE-2026-109618 or CVE-2026-109619. We have found no impact on Monta services or customer data, and no action is needed from customers or partners. We have applied additional protective measures and will keep applying security updates as part of our normal patching process, including any further fixes the PHP project releases. We are closing this notice. If you have questions, contact us at [email protected].

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Started Oct 13, 2026, 10:41 PM UTC· resolved Oct 14, 2026, 12:29 AM UTC

1. investigating Oct 13, 2026, 10:41 PM UTC

   Since approximately 19:45 UTC, many charging sessions on Zaptec chargers (all models) are failing to start or stopping after a few minutes. This is mainly affecting customers in Denmark, Iceland and Sweden. Chargers from other brands are not affected. Our team is actively investigating and we will share another update as soon as we have more information.

2. investigating Oct 13, 2026, 10:42 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 13, 2026, 11:33 PM UTC

   We have identified the cause of the issue: confirmations that a charge has started are reaching our platform with a delay from some Zaptec chargers. As a result, sessions may fail to start or stop after a few minutes. Chargers from other brands are not affected. We are monitoring the situation closely. Workaround: starting a charge with an RFID tag or card is currently the most reliable option. Repeatedly retrying from the app is unlikely to help.

4. monitoring Oct 14, 2026, 12:13 AM UTC

   Charging on Zaptec chargers is recovering, and we are seeing sessions start more reliably again. We are continuing to monitor closely to confirm that the recovery holds. Chargers from other brands were not affected. If a session still fails to start, starting with an RFID tag or card remains the most reliable option, and trying again in a few minutes may now succeed.

5. resolved Oct 14, 2026, 12:29 AM UTC

   The issue affecting Zaptec chargers, where charges failed to start or stopped after a few minutes, has been resolved. Charging is back to normal.

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Started Oct 07, 2026, 10:55 AM UTC· resolved Oct 07, 2026, 10:55 AM UTC

1. resolved Oct 07, 2026, 10:55 AM UTC

   The issue causing degraded performance for Wallet and Partner API requests has been resolved. All services are operating normally and have been stable since 12:36. We apologize for the inconvenience this caused.

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Started Oct 01, 2026, 08:43 PM UTC· resolved Oct 02, 2026, 07:10 AM UTC

1. investigating Oct 01, 2026, 08:43 PM UTC

   We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.

2. investigating Oct 01, 2026, 08:44 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 01, 2026, 08:48 PM UTC

   We are continuing to investigate this issue.

4. investigating Oct 01, 2026, 08:49 PM UTC

   We are continuing to investigate this issue.

5. resolved Oct 02, 2026, 07:10 AM UTC

   Zaptec has resolved the issue on their end and is reporting normal operations. Charge sessions on Zaptec chargers are running as expected again. We will continue to monitor to confirm full stability.

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Started Oct 01, 2026, 02:42 PM UTC· resolved Oct 01, 2026, 04:22 PM UTC

1. investigating Oct 01, 2026, 02:42 PM UTC

   We are currently investigating an issue affecting a fleet of drivers who are unable to start charging sessions. Affected drivers are seeing an 'insufficient funds' error when attempting to charge. Our team is actively investigating and working to restore full charging capability as quickly as possible.

2. monitoring Oct 01, 2026, 02:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 01, 2026, 04:22 PM UTC

   This incident has been resolved.

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Started Sep 25, 2026, 11:03 PM UTC· resolved Sep 25, 2026, 11:07 PM UTC

1. identified Sep 25, 2026, 11:03 PM UTC

   We have identified an issue causing the Monta Hub web portal to be unavailable. Our team has identified the problem and a fix is currently being deployed. The Monta mobile app is not affected. We will provide an update once the fix has been confirmed.

2. resolved Sep 25, 2026, 11:07 PM UTC

   The Monta Hub web portal has been restored and is fully operational. We apologise for any inconvenience caused during this time.

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Started Sep 22, 2026, 09:53 AM UTC· resolved Sep 22, 2026, 10:58 AM UTC

1. investigating Sep 22, 2026, 09:53 AM UTC

   We're currently investigating an issue that causes the Hub and the app to be down

2. identified Sep 22, 2026, 10:21 AM UTC

   We've identified the issue, and we're working on a fix.

3. monitoring Sep 22, 2026, 10:39 AM UTC

   We released a fix, and monitoring the results

4. resolved Sep 22, 2026, 10:58 AM UTC

   We're marking the issue as resolved. We apologize for the inconvenience.

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Started Sep 17, 2026, 11:57 AM UTC· resolved Sep 17, 2026, 01:04 PM UTC

1. investigating Sep 17, 2026, 11:57 AM UTC

   Some customers may see an error message stating that starting a charge is taking longer than expected, even though charging has started correctly at the charger. The app is not reflecting the current charging status in real time. Our team is actively working on a fix.

2. investigating Sep 17, 2026, 12:34 PM UTC

   We are continuing to investigate an issue affecting some customers in the app. In addition to delayed charge status updates and error messages when starting a charge, we are aware that some customers may also experience difficulties when attempting to add or integrate a charger — the process may appear to loop and not complete successfully. Charges that have already started are running correctly at the charger. Our team is actively working to resolve all aspects of this issue.

3. resolved Sep 17, 2026, 01:04 PM UTC

   This incident has been resolved. Charging sessions are now updating correctly in the app, and all affected features — including starting a charge, viewing charge status, and adding or integrating a charger — are operating normally. No charging sessions were interrupted or lost during the incident. We apologize for the disruption and thank you for your patience.

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Started Sep 16, 2026, 08:54 AM UTC· resolved Sep 16, 2026, 09:28 AM UTC

1. investigating Sep 16, 2026, 08:54 AM UTC

   We are investigating an issue where the vehicle section is not appearing in the app as intended.

2. monitoring Sep 16, 2026, 09:08 AM UTC

   A fix has been implemented and Users now see vehicles back in the vehicle section of the app.

3. resolved Sep 16, 2026, 09:28 AM UTC

   This incident has been resolved.

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Started Sep 14, 2026, 12:58 PM UTC· resolved Sep 14, 2026, 12:58 PM UTC

1. resolved Sep 14, 2026, 01:38 PM UTC

   We saw an increase in error rates across platforms, which caused our Hub and App to not load temporarily.

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Started Aug 28, 2026, 02:39 PM UTC· resolved Aug 28, 2026, 02:59 PM UTC

1. investigating Aug 28, 2026, 02:39 PM UTC

   We are currently investigating an issue causing the Monta Hub web portal to be inaccessible. Our team is actively working to restore access as quickly as possible. We will provide further updates as the situation develops.

2. monitoring Aug 28, 2026, 02:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Aug 28, 2026, 02:56 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Aug 28, 2026, 02:59 PM UTC

   This incident has been resolved.

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Started Aug 22, 2026, 10:54 AM UTC· resolved Aug 22, 2026, 11:24 AM UTC

1. investigating Aug 22, 2026, 10:54 AM UTC

   We are currently experiencing degraded availability across our platform. Some users may encounter errors or slow responses when using the Monta app, web portal, or related services. Our team is actively investigating and working to restore full service as quickly as possible.

2. monitoring Aug 22, 2026, 11:15 AM UTC

   We have identified and addressed the issue affecting the Monta app, web portal, and Partner API. A fix has been applied and services are recovering — availability is improving and most users should be able to access the platform normally. We are actively monitoring to confirm full recovery and will provide a further update shortly.

3. resolved Aug 22, 2026, 11:24 AM UTC

   Between approximately 10:50 and 11:15 UTC, the Monta platform experienced degraded availability. Users may have seen errors, timeouts, or slow responses in the Monta app, the Hub web portal, the Partner API, and related services. The cause was a capacity limit on an internal caching layer that did not autoscale correctly. We increased the capacity of that layer, which restored service. Availability returned to normal by 11:15 UTC, and response times recovered shortly after as queued work was processed. No data was lost. Charge session data that queued during the incident was processed as services recovered. We are adding monitoring on this capacity limit and investigating the underlying issue so this does not recur. We're sorry for the disruption.

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Started Aug 12, 2026, 01:00 PM UTC· resolved Aug 12, 2026, 04:50 PM UTC

1. investigating Aug 12, 2026, 01:00 PM UTC

   We are aware of a phishing attack that may have affected customers who visited the Monta Help Center. This issue originates with our third-party help center provider, who has acknowledged the incident on their own status page at https://status.helpjuice.com/. If you have visited the Monta Help Center recently, we strongly advise you to be vigilant: do not click any suspicious links you may have received, and verify that you have not submitted any personal or account credentials to an unrecognised site. We are actively monitoring the situation and will provide further updates as they become available.

2. resolved Aug 12, 2026, 04:50 PM UTC

   The security incident affecting the Monta Help Center has been resolved. Our third-party Help Center provider has remediated the issue on their side and confirmed the service is fully restored — you can follow the details on their status page at https://status.helpjuice.com/

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Started Aug 07, 2026, 06:08 AM UTC· resolved Aug 07, 2026, 06:48 AM UTC

1. investigating Aug 07, 2026, 06:08 AM UTC

   We are currently experiencing increased load times and an elevated failure rate across our platform. Our team has identified the issue and is actively working to resolve it. We apologize for any inconvenience this may cause and will provide further updates as our investigation progresses.

2. monitoring Aug 07, 2026, 06:34 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 07, 2026, 06:48 AM UTC

   All systems are operating normally and performance has returned to expected levels. We apologise for any inconvenience this may have caused.

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Started Aug 06, 2026, 05:20 PM UTC· resolved Aug 06, 2026, 05:20 PM UTC

1. resolved Aug 06, 2026, 05:20 PM UTC

   This incident has been resolved. A fix was successfully deployed and charge point lists are loading as expected again in the old Monta Hub. We apologize for any inconvenience caused. Normal service has been fully restored.

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Started Aug 06, 2026, 05:07 PM UTC· resolved Aug 06, 2026, 05:39 PM UTC

1. identified Aug 06, 2026, 05:07 PM UTC

   We are currently investigating an issue where operators using the Old Monta Hub are unable to see their charge points and charge session data. Our team has identified the cause and is working on a fix. We apologize for the inconvenience and will provide updates as we make progress.

2. resolved Aug 06, 2026, 05:39 PM UTC

   This incident has been resolved.

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Started Aug 04, 2026, 01:35 PM UTC· resolved Aug 04, 2026, 02:10 PM UTC

1. investigating Aug 04, 2026, 01:35 PM UTC

   We are currently investigating an increased error rate affecting the Monta Hub web portal. Some partners may experience issues loading or navigating certain pages. Our team is actively working to identify and resolve the issue.

2. resolved Aug 04, 2026, 02:10 PM UTC

   We are pleased to report that the issue affecting the Monta Hub web portal has been resolved and the platform is operating normally. We apologize for any inconvenience this may have caused. Please reach out to our support team if you continue to experience any problems.

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Started Aug 01, 2026, 04:32 PM UTC· resolved Aug 01, 2026, 04:48 PM UTC

1. investigating Aug 01, 2026, 04:32 PM UTC

   We are currently aware of an issue affecting the Monta Hub. Our engineering team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide further updates soon.

2. resolved Aug 01, 2026, 04:48 PM UTC

   The Monta Hub is now operating normally. We apologize for the inconvenience this disruption may have caused. Thank you for your patience while our team worked to resolve the issue.

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Started Jul 28, 2026, 09:36 AM UTC· resolved Jul 28, 2026, 10:02 AM UTC

1. investigating Jul 28, 2026, 09:36 AM UTC

   We are currently investigating intermittent errors affecting Monta Control and Hub Beta, where some users may experience failures or be unable to load the platform. The service has been partially recovering but remains unstable. We are actively working to identify the root cause and restore full stability as quickly as possible.

2. monitoring Jul 28, 2026, 09:50 AM UTC

   We have identified the cause of the intermittent errors affecting Monta Control and Hub Beta and have actively implemented a fix. The issue has been resolved and we are now monitoring the platforms closely to ensure full stability is maintained. We apologize for any inconvenience this may have caused.

3. resolved Jul 28, 2026, 10:02 AM UTC

   We can confirm that the intermittent errors affecting Monta Control and Hub Beta have been fully resolved. Both platforms are operating normally and we are no longer observing any issues. We apologize for any inconvenience this may have caused and thank you for your patience.

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Started Jul 28, 2026, 07:01 AM UTC· resolved Jul 28, 2026, 07:01 AM UTC

1. resolved Jul 28, 2026, 07:01 AM UTC

   We experienced a brief period of degraded internal service capacity affecting energy production functionality. New service instances were unable to start correctly, while existing instances continued to serve requests — meaning no customer-facing request failures were observed during this time. The root cause has been identified and resolved, and all systems are now operating normally.

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Started Jul 21, 2026, 12:23 PM UTC· resolved Jul 21, 2026, 12:31 PM UTC

1. identified Jul 21, 2026, 12:23 PM UTC

   We are currently investigating an issue causing the Load Management Portal and Energy Management Portal to be unavailable. Our team has identified the root cause and a rollback is actively in progress. We apologize for the inconvenience and will provide further updates as we work to restore full functionality.

2. identified Jul 21, 2026, 12:31 PM UTC

   We identified the problem, fixed it and all systems are nominal again

3. resolved Jul 21, 2026, 12:31 PM UTC

   Both the Load Management Portal and Energy Management Portal are now back to normal operation. We apologize for any inconvenience this may have caused.

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Started Jul 17, 2026, 11:40 AM UTC· resolved Jul 17, 2026, 04:52 PM UTC

1. investigating Jul 17, 2026, 11:40 AM UTC

   We are currently investigating this issue.

2. investigating Jul 17, 2026, 11:40 AM UTC

   We are currently investigating an issue affecting payment transactions on select payment terminals. Some users may experience failed transactions when attempting to pay via card.

3. resolved Jul 17, 2026, 04:52 PM UTC

   This incident has been resolved.

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Started Jul 17, 2026, 08:44 AM UTC· resolved Jul 17, 2026, 08:44 AM UTC

1. resolved Jul 17, 2026, 08:44 AM UTC

   Between July 13 and July 17, some firmware updates to charge points may have failed to download. This issue has been identified and resolved. Firmware updates are now operating normally. We apologize for any inconvenience.

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Started Jul 08, 2026, 06:53 AM UTC· resolved Jul 08, 2026, 09:11 AM UTC

1. investigating Jul 08, 2026, 06:53 AM UTC

   We are aware of an issue where some operators are unable to view their charging points in the Monta Hub portal. Our team is actively investigating the cause. As a workaround, charging points are fully visible and accessible via the Beta Hub in the meantime.

2. identified Jul 08, 2026, 07:32 AM UTC

   The root cause is believed to have been identified. We are working on pushing a fix.

3. monitoring Jul 08, 2026, 08:01 AM UTC

   A fix was implemented, and we're monitoring the results.

4. resolved Jul 08, 2026, 09:11 AM UTC

   The results of the fix are looking good. We're marking the issue as Resolved.

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