Resolved after 10 hours 27 minutes, affecting Zaptec and Charge point integrations, on October 1, 2026.
Zaptec has resolved the issue on their end and is reporting normal operations. Charge sessions on Zaptec chargers are running as expected again. We will continue to monitor to confirm full stability.
Affected components
Update timeline
- investigating Oct 01, 2026, 08:43 PM UTC
We are seeing an increased number of charge sessions failing or getting stuck in a 'Preparing' state on Zaptec chargers. This appears to be isolated to Zaptec hardware and aligns with an ongoing issue on Zaptec's end. If you are affected, you may be able to start your charge using the native Zaptec app as a workaround while we continue to monitor the situation.
- investigating Oct 01, 2026, 08:44 PM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2026, 08:49 PM UTC
We are continuing to investigate this issue.
- resolved Oct 02, 2026, 07:10 AM UTC
Zaptec has resolved the issue on their end and is reporting normal operations. Charge sessions on Zaptec chargers are running as expected again. We will continue to monitor to confirm full stability.
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