Monta incident

Disruption in some customers ability to start or stop a charge

Resolved after 1 day, affecting General availability and OCPP and 1 more, on October 24, 2025.

monitoring Oct 24, 2025, 09:11 AM UTC

We are currently investigating an issue which is causing a higher than expected number of failed charge sessions on the Monta platform. In addition, some charge sessions might be unable to start or stop Engineers are actively investigating

Started
Oct 24, 2025, 09:11 AM UTC
Resolved
Oct 25, 2025, 09:22 AM UTC
Duration
1d
Detected by Pingoru
Oct 24, 2025, 09:11 AM UTC

Affected components

General availabilityOCPPSmart chargeCharging

Update timeline

  1. monitoring Oct 24, 2025, 09:11 AM UTC

    We are currently investigating an issue which is causing a higher than expected number of failed charge sessions on the Monta platform. In addition, some charge sessions might be unable to start or stop Engineers are actively investigating

  2. resolved Oct 25, 2025, 09:22 AM UTC

    The issue have been resolved, and we haven't seen any further issues

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