Resolved after 3 hours 45 minutes, affecting Customer Service, on January 11, 2026.
Our provider have confirmed that systems are back to normal, and chats are working again after the intentions.
Affected components
Customer Service
Update timeline
- investigating Jan 11, 2026, 10:23 AM UTC
Our chatbot is currently not escalating queries to our support agents. We are investigating the issue to whether the root cause is on our side. In the meanwhile, please contact us through ticketing on support.monta.com or on email on: [email protected]
- resolved Jan 11, 2026, 02:09 PM UTC
Our provider have confirmed that systems are back to normal, and chats are working again after the intentions.
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