Metronome Outage History
Metronome is up right nowPingoru has recorded 68 incidents for Metronome: 68 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 14 of 720 (2%) |
| May 2026 | 4 | 13 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 8 | 36 of 744 (5%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 6 | 26 of 720 (4%) |
| October 2026 | 6 | 18 of 582 (3%) |
Incidents, newest first
Minor October 22, 2026 Ingest and Alerts are delayed 1h Usage Pipeline, Alerts
Started Oct 22, 2026, 08:05 PM UTC· resolved Oct 22, 2026, 09:05 PM UTC
- investigating Oct 22, 2026, 08:05 PM UTC
We are investigating an increase in aggregation time, which is impacting both the usage pipeline and alert evaluation time. Ingest availability is not impacted.
- resolved Oct 22, 2026, 09:05 PM UTC
Ingest and alert processing times have recovered
Minor October 22, 2026 Alerts are delayed 1h 56m Alerts
Started Oct 22, 2026, 06:09 PM UTC· resolved Oct 22, 2026, 08:05 PM UTC
- investigating Oct 22, 2026, 06:09 PM UTC
We are investigating an increase in our alert evaluation pipeline latency. API and ingest are not affected.
- identified Oct 22, 2026, 06:28 PM UTC
P99 alert evaluation latency is increased by up to 10 minutes, P50 remains largely unaffected. We expect the issue to be fully resolved within the hour.
- resolved Oct 22, 2026, 08:05 PM UTC
This is resolved. No further impact.
Minor October 8, 2026 Elevated API error rates 3h 20m Overall
Started Oct 08, 2026, 06:53 PM UTC· resolved Oct 08, 2026, 10:13 PM UTC
- monitoring Oct 08, 2026, 06:53 PM UTC
We are investigating a burst of elevated API errors between 18:12-18:14 UTC. Ingest and alerts are not affected.
- monitoring Oct 08, 2026, 09:26 PM UTC
We have mitigated the underlying issue. System metrics have returned to normal/healthy states. The team will continue to monitor but we believe the underlying cause has been addressed.
- resolved Oct 08, 2026, 10:13 PM UTC
API error rates are now stable.
Minor October 3, 2026 Contract Data Export Delays 6h 53m Data Export
Started Oct 03, 2026, 04:52 AM UTC· resolved Oct 03, 2026, 11:46 AM UTC
- identified Oct 03, 2026, 04:52 AM UTC
Some clients may be experiencing delays for contract-related data export tables. The impact is contained, and we are working to resync data for affected clients. We will provide updates as this progresses.
- resolved Oct 03, 2026, 11:46 AM UTC
Affected clients for earlier contract data export delays have been backfilled
Minor October 2, 2026 Delays in Data Exports 3h 46m Data Export
Started Oct 02, 2026, 04:05 PM UTC· resolved Oct 02, 2026, 07:51 PM UTC
- identified Oct 02, 2026, 04:05 PM UTC
We are experiencing delays in our data export pipeline. The issue has been resolved, but exports will be delayed.
- resolved Oct 02, 2026, 07:51 PM UTC
All data exports have been transferred and are caught up.
Minor October 2, 2026 Delays in some Usage Invoices sending to Stripe 4h 18m
Started Oct 02, 2026, 02:49 PM UTC· resolved Oct 02, 2026, 07:08 PM UTC
- investigating Oct 02, 2026, 02:49 PM UTC
We are observing delays in some usage invoices being sent to Stripe. Subscription invoices, prepaid balance thresholds, and spend thresholds are unaffected. We are actively investigating this.
- resolved Oct 02, 2026, 07:08 PM UTC
All impacted usage invoices have now successfully sent to Stripe
Minor September 28, 2026 Invoice and line item data export tables delayed 12h 5m Data Export
Started Sep 28, 2026, 03:45 PM UTC· resolved Sep 29, 2026, 03:51 AM UTC
- investigating Sep 28, 2026, 03:45 PM UTC
We are investigating a delay of delivery of finalized invoices and line_items to client warehouses. We will report more details as we learn them. Other tables and datasets are not impacted.
- monitoring Sep 28, 2026, 09:10 PM UTC
Incremental transfers have been submitted to include data up until this morning. We expect to be caught up within the next couple hours on any data from today
- resolved Sep 29, 2026, 03:51 AM UTC
We have completed the backfill and submitted transfers with current data
Minor September 11, 2026 Elevated API Error Rate 2h 15m Overall, Data Export, Alerts
Started Sep 11, 2026, 11:22 PM UTC· resolved Sep 12, 2026, 01:37 AM UTC
- investigating Sep 11, 2026, 11:22 PM UTC
We are investigating elevated API errors.
- monitoring Sep 11, 2026, 11:43 PM UTC
We have mitigated the API error rates and are monitoring recovery.
- monitoring Sep 11, 2026, 11:52 PM UTC
API error rates and other systems are showing normal/healthy metrics. Our team continues to monitor to ensure ongoing recovery, but as of now we believe the impact has been mitigated.
- resolved Sep 12, 2026, 01:37 AM UTC
API error rates are now stable.
Minor September 3, 2026 Elevated Error Rates and Delays 1h 59m Ingest, Overall, Dashboard, Data Export and 1 more
Started Sep 03, 2026, 09:38 PM UTC· resolved Sep 03, 2026, 11:38 PM UTC
- investigating Sep 03, 2026, 09:38 PM UTC
We're investigating elevated error rates in our API.
- identified Sep 03, 2026, 10:18 PM UTC
We are experiencing elevated API error rates and data export delays due to a vendor's partial outage. We are working on remediation.
- resolved Sep 03, 2026, 11:38 PM UTC
Error rates on the API are back to normal, and data export pipelines have resumed.
Minor September 2, 2026 Delayed Data Export for Line Items 7h Data Export
Started Sep 02, 2026, 07:33 AM UTC· resolved Sep 02, 2026, 02:33 PM UTC
- identified Sep 02, 2026, 07:33 AM UTC
Data export for finalized line items is experiencing delays. All other models (finalized invoices, customers, invoice breakdowns) are not impacted at this time.
- resolved Sep 02, 2026, 02:33 PM UTC
Data export for finalized line items has now caught up. The team will continue monitoring.
Minor September 1, 2026 Elevated latency on arrears invoicing to Stripe 2h 28m Dashboard
Started Sep 01, 2026, 07:48 PM UTC· resolved Sep 01, 2026, 10:17 PM UTC
- identified Sep 01, 2026, 07:48 PM UTC
Stripe arrears invoice delivery is experiencing an extended delay for some clients. Impact is isolated to end-of-month usage invoices.
- resolved Sep 01, 2026, 10:17 PM UTC
The bottleneck on arrears invoicing into Stripe has been identified and mitigated. Monitoring shows that Stripe arrears usage invoicing has caught up, resolving the delay.
Minor September 1, 2026 Delayed Threshold Billing Processing 3m Overall
Started Sep 01, 2026, 01:03 AM UTC· resolved Sep 01, 2026, 01:07 AM UTC
- investigating Sep 01, 2026, 01:03 AM UTC
We've mitigated an issue that delayed threshold billing purchases. All delayed purchases are now being processed.
- monitoring Sep 01, 2026, 01:05 AM UTC
We've mitigated an issue that delayed threshold billing purchases. All delayed purchases are now being processed.
- resolved Sep 01, 2026, 01:07 AM UTC
All delayed purchases have been processed.
Minor July 27, 2026 Delayed Data Export for Draft Invoice and Invoice Breakdowns 9h 27m Data Export
Started Jul 27, 2026, 07:16 PM UTC· resolved Jul 28, 2026, 04:44 AM UTC
- monitoring Jul 27, 2026, 07:16 PM UTC
Data exports for draft invoices and invoice breakdowns are currently delayed. The pipeline has been mitigated, and backfills are in progress. Contracts, finalized invoices, and other models are not impacted.
- resolved Jul 28, 2026, 04:44 AM UTC
All backfills are complete, and data export is operational.
Minor July 21, 2026 API Error Rates Elevated 5h 32m Ingest, Overall
Started Jul 21, 2026, 09:53 PM UTC· resolved Jul 22, 2026, 03:25 AM UTC
- investigating Jul 21, 2026, 09:53 PM UTC
We are investigating elevated error rates on our API. Ingest is not impacted.
- monitoring Jul 21, 2026, 11:22 PM UTC
API error rates have returned to normal, and the team is continuing to monitor.
- resolved Jul 22, 2026, 03:25 AM UTC
API error rates have resolved.
Minor July 10, 2026 Support Portal Unavailable 5h 14m
Started Jul 10, 2026, 05:08 PM UTC· resolved Jul 10, 2026, 10:22 PM UTC
- investigating Jul 10, 2026, 05:08 PM UTC
Our support portal is currently unavailable. We're investigating a fix.
- resolved Jul 10, 2026, 10:22 PM UTC
The support portal has been restored.
Minor July 8, 2026 Username/password auth not working 25m Dashboard
Started Jul 08, 2026, 10:32 PM UTC· resolved Jul 08, 2026, 10:58 PM UTC
- investigating Jul 08, 2026, 10:32 PM UTC
We're seeing errors in our web authentication. SAML log-in is currently unaffected. We are investigating
- identified Jul 08, 2026, 10:43 PM UTC
We've identified the issue and are working on resolving ASAP. We are hearing some reports of SAML auth also being down.
- monitoring Jul 08, 2026, 10:45 PM UTC
We've deployed a fix and auth is now working.
- resolved Jul 08, 2026, 10:58 PM UTC
This issue has been resolved and mitigations have been put in place.
Minor July 8, 2026 Elevated API Errors and Alerts Latency 35m Overall, Alerts
Started Jul 08, 2026, 05:53 PM UTC· resolved Jul 08, 2026, 06:29 PM UTC
- investigating Jul 08, 2026, 05:53 PM UTC
Metronome's API and alerts are experiencing elevated error rates and latency. We are investigating.
- monitoring Jul 08, 2026, 06:22 PM UTC
Error rates have recovered. We've identified the issue and have rolled back the issue. We're continuing to monitor
- resolved Jul 08, 2026, 06:29 PM UTC
We're confident this has been resolved.
Minor July 7, 2026 Elevated API Errors and Latency 3h 6m Overall
Started Jul 07, 2026, 10:13 PM UTC· resolved Jul 08, 2026, 01:20 AM UTC
- investigating Jul 07, 2026, 10:13 PM UTC
Metronome's API is experiencing elevated error rates and latency as of 21:58 UTC. We are investigating.
- monitoring Jul 07, 2026, 10:28 PM UTC
API errors have recovered, and we are actively monitoring.
- resolved Jul 08, 2026, 01:20 AM UTC
API is stable and this situation should be resolved. We're continuing to monitor to see if this occurs again.
Minor July 2, 2026 Some customers missing July draft invoices 10h 21m Overall, Dashboard, Data Export, Alerts
Started Jul 02, 2026, 02:53 PM UTC· resolved Jul 03, 2026, 01:14 AM UTC
- investigating Jul 02, 2026, 02:53 PM UTC
We are investing reports of some end customers missing their July draft invoices in the UI and API. We will follow-up with more details as we know more.
- identified Jul 02, 2026, 03:24 PM UTC
We have identified some end customers are missing their July draft invoice. For these customers, some spend based alerting that depends on the draft invoice will be delayed until the invoice is re-created. These invoices are also not visible via data export, the UI or API. We're working to create these invoices now, and will be reaching out to clients impacted directly with more information.
- monitoring Jul 02, 2026, 03:56 PM UTC
We believe all July draft invoices are now appearing as expected. We are working to confirm this, as well as verify additional impact details.
- resolved Jul 03, 2026, 01:14 AM UTC
All systems are working as expected. We are working directly with customers who were impacted to confirm any additional followups or impact.
Minor May 7, 2026 Delayed Alerts 4h 58m Alerts
Started May 07, 2026, 08:05 PM UTC· resolved May 08, 2026, 01:03 AM UTC
- monitoring May 07, 2026, 08:05 PM UTC
Between 19:12 and 19:42UTC, we experienced a technical issue that caused delays in outgoing notifications. This resulted in a temporary backlog of messages. We have since processed the backlog, and all delayed notifications have been successfully delivered.
- resolved May 08, 2026, 01:03 AM UTC
All systems are operational. The earlier delays affecting alerts have been resolved, and all notifications are being delivered as expected.
Minor May 2, 2026 Delayed/Unavailable Alerts 4h 42m Overall, Alerts
Started May 02, 2026, 01:21 AM UTC· resolved May 02, 2026, 06:04 AM UTC
- investigating May 02, 2026, 01:21 AM UTC
Metronome's API is experiencing availability issues across all endpoints. We are actively working to remediate the issue.
- resolved May 02, 2026, 02:47 AM UTC
API has remained stable and this situation has resolved. The time window of errors was from 00:38 UTC - 01:12 UTC.
- identified May 02, 2026, 04:19 AM UTC
Some of our alerts are delayed or unavailable due to infrastructure issues. Usage related alerts are not affected. We're actively working to restore our alerts.
- monitoring May 02, 2026, 05:31 AM UTC
The underlying issue delaying alerts has been resolved. We are going through the alerts backlog and will continue to monitor.
- resolved May 02, 2026, 06:04 AM UTC
Alerts backlog has been processed and this situation has resolved.
Minor April 19, 2026 Elevated API error rate 3m Overall
Started Apr 19, 2026, 08:51 AM UTC· resolved Apr 19, 2026, 08:54 AM UTC
- monitoring Apr 19, 2026, 08:51 AM UTC
The Metronome team noticed elevated error rates across a number of API endpoints between 08:54 UTC and 09:04 UTC on April 19 2026. We're continuing to monitor the situation.
- resolved Apr 19, 2026, 08:54 AM UTC
The issue has resolved. We're monitoring the situation.
Minor April 6, 2026 Investigating delay creating new billable metrics 20m Usage Pipeline
Started Apr 06, 2026, 06:55 PM UTC· resolved Apr 06, 2026, 07:15 PM UTC
- investigating Apr 06, 2026, 06:55 PM UTC
We are investigating the delay in matching events matching new billable metrics starting from 17:44UTC. At this time, we do not believe this incident impacts any existing billable metrics created prior. We will share more details as we confirm the root cause and mitigate.
- resolved Apr 06, 2026, 07:15 PM UTC
All billable metrics have been created and are aggregating events normally, no further impact.
Minor April 2, 2026 Alerts and Notifications Delayed 9h 25m Alerts
Started Apr 02, 2026, 10:23 PM UTC· resolved Apr 03, 2026, 07:48 AM UTC
- identified Apr 02, 2026, 10:23 PM UTC
Alerts and notifications between 19:05 -> 21:50 UTC are delayed. Ingest and API are not impacted at this time.
- identified Apr 02, 2026, 11:51 PM UTC
Alerts and notifications between 19:05 -> 21:50 UTC are delayed. The team is working on sending the impacted notifications at this time. All notifications after 21:50 UTC were processed normally. Ingest and API are not impacted.
- identified Apr 03, 2026, 12:53 AM UTC
The team is still working on sending the impacted notifications at this time.
- identified Apr 03, 2026, 01:53 AM UTC
The team is still working on sending impacted notifications at this time.
- identified Apr 03, 2026, 03:17 AM UTC
The team has resent several notification types and is currently working on resending threshold notifications.
- identified Apr 03, 2026, 05:36 AM UTC
The team is still in the process of resending threshold notifications and working through the backlog.
- monitoring Apr 03, 2026, 07:33 AM UTC
All threshold notifications have now been sent. The team is verifying the remediations.
- resolved Apr 03, 2026, 07:48 AM UTC
All notifications have been sent.
Minor March 27, 2026 API Degradation 17m Overall
Started Mar 27, 2026, 10:51 PM UTC· resolved Mar 27, 2026, 11:08 PM UTC
- identified Mar 27, 2026, 10:51 PM UTC
Metronome is experiencing an API outage that is primarily affecting retrieval of invoices and contracts. Ingest is not impacted at this time. Impact began at 22:31 UTC. We are actively working on the mitigation.
- resolved Mar 27, 2026, 11:08 PM UTC
The mitigation is complete. Impact spanned 22:31 - 22:57 UTC.