Metronome incident

Elevated latency on arrears invoicing to Stripe

Resolved after 2 hours 28 minutes, affecting Dashboard, on September 1, 2026.

resolved Sep 01, 2026, 10:17 PM UTC

The bottleneck on arrears invoicing into Stripe has been identified and mitigated. Monitoring shows that Stripe arrears usage invoicing has caught up, resolving the delay.

Started
Sep 01, 2026, 07:48 PM UTC
Resolved
Sep 01, 2026, 10:17 PM UTC
Duration
2h 28m
Detected by Pingoru
Sep 01, 2026, 07:48 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Sep 01, 2026, 07:48 PM UTC

    Stripe arrears invoice delivery is experiencing an extended delay for some clients. Impact is isolated to end-of-month usage invoices.

  2. resolved Sep 01, 2026, 10:17 PM UTC

    The bottleneck on arrears invoicing into Stripe has been identified and mitigated. Monitoring shows that Stripe arrears usage invoicing has caught up, resolving the delay.

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