Resolved after 1 hour 2 minutes, affecting Capture (US), on October 13, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Capture (US)
Update timeline
- investigating Oct 13, 2025, 03:06 PM UTC
Some customers might experience issues viewing invoices in Capture that were sent between 08:40 and 12:45 UTC due to a problem with our mail provider. Invoices sent after 12:45 UTC should be processed as usual. We are currently processing the backlog of affected messages.
- identified Oct 13, 2025, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 13, 2025, 04:09 PM UTC
The remaining backlog has been fully processed.
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