Medius incident

Degraded Performance in Reporting (US)

Resolved after 43 minutes, affecting Data Platform (US), on September 14, 2026.

investigating Sep 14, 2026, 08:47 PM UTC

We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the US region. Customers in this region may encounter delays or timeouts when accessing reports. This has been identified as being caused by a confirmed incident with the Azure Databricks SQL component in the US region. Our team is actively monitoring the situation and working with Databricks as they resolve the issue. We will provide updates as more information becomes available.

Started
Sep 14, 2026, 08:47 PM UTC
Resolved
Sep 14, 2026, 09:31 PM UTC
Duration
43m
Detected by Pingoru
Sep 14, 2026, 08:47 PM UTC

Affected components

Data Platform (US)

Update timeline

  1. investigating Sep 14, 2026, 08:47 PM UTC

    We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the US region. Customers in this region may encounter delays or timeouts when accessing reports. This has been identified as being caused by a confirmed incident with the Azure Databricks SQL component in the US region. Our team is actively monitoring the situation and working with Databricks as they resolve the issue. We will provide updates as more information becomes available.

  2. resolved Sep 14, 2026, 09:31 PM UTC

    The issue has been mitigated and service is operational.

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