Resolved after 2 hours 1 minute, affecting Capture (US), on September 23, 2026.
The issue with our external OCR service provider has been mitigated. The backlog of impacted invoices has been processed, and invoice processing has returned to normal operations.
Affected components
Update timeline
- investigating Sep 23, 2026, 03:04 PM UTC
Due to an issue with our external OCR service provider, we are experiencing a delay in processing incoming PDF invoices in the US region. Approximately 10% of invoice ingestion is impacted.
- monitoring Sep 23, 2026, 04:10 PM UTC
The issue with our external OCR service provider has been mitigated. The backlog of impacted invoices has been processed, and invoice processing has returned to normal operations.
- resolved Sep 23, 2026, 05:06 PM UTC
This incident has been resolved.
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