Medius incident

Issue affecting links in emails

Resolved after 15 minutes, affecting Cloud02 and Cloud03 and 1 more, on October 21, 2025.

investigating Oct 21, 2025, 05:47 PM UTC

We’re currently investigating an issue that can cause some users to experience problems when clicking links in emails sent from our service. The issue is related to routing between our domain and the e-mail provider for our system. We’ll share an update as soon as it’s resolved.

Started
Oct 21, 2025, 05:47 PM UTC
Resolved
Oct 21, 2025, 06:02 PM UTC
Duration
15m
Detected by Pingoru
Oct 21, 2025, 05:47 PM UTC

Affected components

Cloud02Cloud03Cloud04Cloud08Cloud10Cloud13Cloud14Cloud17Cloud18Cloud20

Update timeline

  1. investigating Oct 21, 2025, 05:47 PM UTC

    We’re currently investigating an issue that can cause some users to experience problems when clicking links in emails sent from our service. The issue is related to routing between our domain and the e-mail provider for our system. We’ll share an update as soon as it’s resolved.

  2. resolved Oct 21, 2025, 06:02 PM UTC

    This incident has been resolved.

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