Resolved after 4 hours 49 minutes, affecting Capture (Europe), on November 3, 2025.
The entire backlog has been processed, and the processing of new invoices remains stable.
Affected components
Update timeline
- investigating Nov 03, 2025, 10:57 AM UTC
We are experiencing an issue with processing a subset of invoices sent to Capture after 9:55 UTC. We are currently investigating the issue.
- investigating Nov 03, 2025, 12:18 PM UTC
The issue is still ongoing. Impacted invoices are stuck and cannot be sent to the inbox at the moment. We are continuing to investigate the issue.
- monitoring Nov 03, 2025, 02:15 PM UTC
The root cause has been identified and a fix has been applied. Since 13:38 UTC, no new failures have occurred. We are currently processing the backlog of stuck invoices.
- resolved Nov 03, 2025, 03:47 PM UTC
The entire backlog has been processed, and the processing of new invoices remains stable.
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