Resolved after 17 hours 32 minutes, affecting Capture (US), on December 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 09, 2025, 08:12 PM UTC
We are experiencing significant performance degradation in Capture OCR. We are investigating the issue.
- investigating Dec 09, 2025, 08:23 PM UTC
We are currently experiencing a high backlog of OCR jobs. The worker pool reached its maximum size and was unable to process incoming traffic fast enough. We have switched to manual scaling and doubled the number of workers. Processing is now catching up and the queue is shrinking.
- identified Dec 09, 2025, 09:27 PM UTC
The root cause has been identified. Ongoing infrastructure patching impacted OCR service performance. After temporarily overprovisioning the infrastructure, we were able to process the entire queue, and the system has returned to normal operation.
- monitoring Dec 09, 2025, 09:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 01:45 PM UTC
This incident has been resolved.
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