Resolved after 5 hours 58 minutes, affecting Capture (US), on December 12, 2025.
We are now monitoring queue length and Capture processing time.
Affected components
Update timeline
- investigating Dec 12, 2025, 08:57 AM UTC
We are experiencing serious degradation of the Capture service in US region due to an outage of one of the Azure infrastructure components. We are investigating it right now with a cloud support engineer.
- investigating Dec 12, 2025, 10:34 AM UTC
We are still working on identifying the cause of the problem. So far, we’ve discovered that the performance of one of our workflow queues has degraded significantly. Scaling out the underlying infrastructure has had a positive impact on system throughput, so we have decided to overprovision the infrastructure to mitigate the impact on Capture processing times.
- identified Dec 12, 2025, 11:58 AM UTC
After restarting some infrastructure components, the throughput of the affected queue was restored, and Capture processing should now be back to its average level. The backlog of stuck invoices has also been processed.
- monitoring Dec 12, 2025, 11:59 AM UTC
We are now monitoring queue length and Capture processing time.
- resolved Dec 12, 2025, 02:55 PM UTC
Capture processing time remains stable.
Your product runs on more than Medius
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services