Medius incident
Capture - Invoice submission via email temporarily unavailable
Resolved after 8 hours 16 minutes, affecting Capture (US), on January 22, 2026.
From our perspective, the issue with the email service provider has been fully resolved, and normal service operations have been restored. Based on the current injection pattern, we believe that the backlog of emails previously stuck in transit has now been delivered and processed in Capture.
Affected components
Update timeline
- investigating Jan 22, 2026, 09:32 PM UTC
Due to an outage with our email service provider in the North America region, injecting emails into Capture via email is currently not working. We are in contact with the provider’s support team, who have confirmed they are aware of the issue and are actively working to restore service.
- investigating Jan 22, 2026, 10:32 PM UTC
We have started to see incoming email traffic successfully reaching and being processed by Capture
- monitoring Jan 22, 2026, 11:40 PM UTC
The injection continues to remain stable. We are continuing to monitor the situation.
- resolved Jan 23, 2026, 05:48 AM UTC
From our perspective, the issue with the email service provider has been fully resolved, and normal service operations have been restored. Based on the current injection pattern, we believe that the backlog of emails previously stuck in transit has now been delivered and processed in Capture.
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