Resolved after 3 hours 28 minutes, affecting Expense, on January 27, 2026.
A fix has been implemented, and we are currently monitoring the results.
Affected components
Expense
Update timeline
- identified Jan 27, 2026, 01:47 PM UTC
Dear Users, Our telemetry detected that our OCR may have some slowness in processing some receipts and invoices. Workaround: Please use the manual entry while our teams are working on resolving the issue.
- identified Jan 27, 2026, 02:09 PM UTC
Dear Users, our technical team has identified the issue and is actively working on a resolution.
- identified Jan 27, 2026, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 27, 2026, 05:08 PM UTC
A fix has been implemented, and we are currently monitoring the results.
- resolved Jan 27, 2026, 05:15 PM UTC
This incident has been resolved.
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