Resolved after 18 hours 55 minutes, on January 27, 2026.
The issue has been identified and a fix is being implemented.
Update timeline
- investigating Jan 27, 2026, 02:17 PM UTC
We are currently experiencing an issue with our AI model infrastructure, which is causing reduced functionality in some AI-powered features. This impacts Supplier Conversations, Supplier Statements, and Copilot.
- identified Jan 27, 2026, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 09:12 AM UTC
This incident has been resolved.
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